File closes when "printing it"

Hi, I work in It and few people in the office use ProjectWise and AECOsim Building Designer. One of the machines has an issue where a projectwise file closes after someone tries to print it.

After selecting the file and the required print settings, they press the print icon, Document Creation Wizard pops out, they press cancel and sometimes the file closes completely and sometime the save window pops up.

Does anyone know what might be causing that? 

Parents Reply Children
No Data