print organizer hangs

Hello. This may be an obvious question or not but i have not been able to find a solution to my problem. 

I can batch print using print organizer no problem using a client's profile. But when I start from a new user profile, and i try to add files. The process engine starts but then just hangs. 

eventually giving me this message. Ideally i am trying to set the parameter of printing by element and selecting my tittleblock to a level "tittleblock" but this does not seem to have an effect.

any insights?