Hi everyone.
One of our employees’ microstation crashes as soon as she tries to print.
When you click print the print dialog does not even open, instead it freezes a little bit and then opens the send error dialog, if you close it, it opens another dialog where you can choose abort, retry or ignore, I will attach screenshots. If you pick ignore it opens a partial print dialog box, where you can change settings but can’t preview nor can you print. I have tried reloading the print driver, replacing the print driver, replacing the workspace folder, uninstalling and reinstalling the software( well not all of the modules - i will try doing this in the meantime) , nothing works.. It crashes with a send error dialog and then it creates a log file in the temp folder which I have attached.
We are using Microsation selectseries 10, she is logged into the connection client with a functioning license for Microstation.
Version: 08.11.09.916
Connection client version: 10.00.18.13 (im scared of updating because the newer version was causing the connection client to say something is wrong with your connection and then it wont work)
3107.exception.log
Ryan,
Can she plot any files? or they all crash?If it's just the one file, then you have some kind of corruption problem.One thing I'll try is turning off all the reference files and trying to print again.Can someone else log in to her computer and plot the same file?If yes then try renaming her user preference file - that remains after a reinstall.If you have a custom workspace, try printing without it.Use the delivered pdf.pltcfg, see if that works.Tom F.
Answer Verified By: Ryan Shepstone
Tom Felcone said:If yes then try renaming her user preference file - that remains after a reinstall.
Yes, if they can be plotted by another user, try this. First check that none of her configuration variable are pointed to invalid folders.
Connect r17 10.17.2.61 self-employed-Unpaid Beta tester for Bentley
If the suggestions by Tom and Bob don't help, please share the exception history folder from the machine.
Folder location: %temp%\Bentley\MicroStation\8.11\<some random named folder>\Exception History
Thank you!
So i tried logging in from a different user, that user had no problems with any files.
Then i tried printing without our custom UPF (used examples.upf) this worked fine..
so then renaming the UPF did the trick. She is back on track now..
Thanks a lot for the help, it is much appreciated.
That UPF bidness is a bit sloppy. Bentley should build right into the program a method to restore that thing to an earlier time, much like Microsoft does with it's registry. For those of us not savvy enough to periodically save that thing, it's quite annoying to have to go back thru the various settings to get the user back in the game.