MicroStation V8i crashing when I attach a ctb pen table

MicroStation V8i is crashing when I try to attach a ctb pen table. Any solution for this? Thanks

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  • Hi Laura,

    unfortunately you do not provide too much information to do even a basic analysis of the issue :-(

    Please follow the best practices and share as many details as possible:

    • MicroStation version. To say V8i is not enough, many versions in V8i generation were released in the past. use key-in "version" to obtain MicroStation build number.
    • Windows version.
    • Is the problem specific to only this ctb file?
    • Is it possible to share this ctb file?
    • Is the problem specific to only specific workspace?
    • Where ctb file is saved? Locally or on network?
    • When MicroStation crashes, are exception log and dmp file created?
    • Is it possible to share them?

    With regards,

      Jan

  • Hi Jan, I work with Laura. She was troubleshooting on my behalf.

    MicroStation Version: MicroStation V8i (SELECTseries 10) -Version 08.11.09.919 Windows x86

    Windows Version: Windows 10 Enterprise

    Is the problem specific to only this ctb file?

    No, selecting any CTB file I've tested will cause the program to crash. 

    When MicroStation crashes, are exception log and dmp file created?

    If it's creating a dmp file I don't know how to access it. I've attached the exception log.

    GeoVerra Standard Black and Color.ctb0310.exception.log

    Is the problem specific to only specific workspace?

    Yep. We've used the CTB successfully in the past on different machines, this is a new install that's causing the trouble.

    We don't have any in house experts so might have missed something obvious with the installation.

    Where ctb file is saved? Locally or on network?

    Locally.

    Thank you for your help

  • Hi Matthew,

    thanks for the details, the versions seem to be fine (V8i SS10 is certified for Windows 10).

    No, selecting any CTB file I've tested will cause the program to crash. 

    It's important information, because it means the problem is caused e.g. by one corrupted CTB file.

    If it's creating a dmp file I don't know how to access it. I've attached the exception log.

    There is wiki section available, dedicated only to log files and memory dumps. Both files (log and dmp) should be in the same folder.

    Plus, when you open the log file, there is full path to dmp file mentioned.

    Yep. We've used the CTB successfully in the past on different machines, this is a new install that's causing the trouble.

    Surprisingly, CTB crashes MicroStation also on my computer.

    What I see in memory dump (dmp) file (I have MicroStation installed to generate complete, several GB large, dump ;-) is weird a bit, (because points to something related to licensing?):

    FAILURE_BUCKET_ID:  INVALID_POINTER_READ_AVRF_c0000005_bentley.entliclib.dll!inflate

    But maybe it's only a consequence of memory, corrupted earlier.

    STACK_TEXT:  
    WARNING: Stack unwind information not available. Following frames may be wrong.
    0083b7b8 52511b6c     0083b7d4 00000000 231ef988 bentley_entliclib!inflate+0x48
    0083b80c 52511a9b     231ef988 00001673 918b0558 Bentley_MicroStation_PrintFoundation+0x1b6c
    0083b83c 52511755     0083d240 0083b85c 0083b858 Bentley_MicroStation_PrintFoundation+0x1a9b
    0083b874 5251a452     0083d240 7ce9cff4 00000001 Bentley_MicroStation_PrintFoundation+0x1755
    0083b9a8 4678ed04     0083d240 00000001 5870578d Bentley_MicroStation_PrintFoundation!mdlPlot_releasePlotStyleTable+0xc8
    0083d3ac 467857b2     0083d840 8645fe60 50780db8 pentable!MdlMain+0x94de
    0083d9b4 501c8326     0083de54 0083ded0 0083eafd pentable!initialize+0x15a2
    0083dcf8 501c8781     0083d9c0 8645fe60 467855ed ustation!ustnmdl_remove+0x176
    0083dd18 501c8844     50780db8 8645fe60 467855ed ustation!dlmSystem_callAnyFunction+0xb1
    0083dd38 46783688     8645fe60 0083dd54 0083de54 ustation!mdlSystem_callFunctionByCmdName+0x34
    ...

    We don't have any in house experts so might have missed something obvious with the installation.

    Can you check the version of CONNECTION Client, both on crashing and other computers?

    I guess you should create Service Ticket and to mention a link to this discussion.

    Regards,

      Jan

  • Jan would it make any difference if the ctb and pltcfg's  were recycled v8i ctb's  and pltcfgs  or do users have to rebuild  custom printers and custom pentables  in CE from the beginning when setting up CE and using CE.. 

    Lorys

    Started msnt work 1990 - Retired  Nov 2022 ( oh boy am I old )

    But was long time user V8iss10 (8.11.09.919) dabbler CE  update 16 (10.16.00.80) 

    MicroStation user since 1990 Melbourne Australia.
    click link to PM me 

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  • Jan would it make any difference if the ctb and pltcfg's  were recycled v8i ctb's  and pltcfgs  or do users have to rebuild  custom printers and custom pentables  in CE from the beginning when setting up CE and using CE.. 

    Lorys

    Started msnt work 1990 - Retired  Nov 2022 ( oh boy am I old )

    But was long time user V8iss10 (8.11.09.919) dabbler CE  update 16 (10.16.00.80) 

    MicroStation user since 1990 Melbourne Australia.
    click link to PM me 

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