Good morning. We have been having a recent issue in MicroStation ORD 2021 Release 1 with print organizer. We noticed that one certain feature we need to show up on our PDF plots are not showing up when plotted using print organizer, but it is if we plot directly from the sheet model itself. The strange thing this is, other identical features, on the same levels, etc, that show up on other sheets are plotting correctly
Here is what the sheet model looks like itself:
Here is what the PDF looks like when plotted using print organizer:
Here is what the PDF looks like when the sheet model is plotted individually:
Both PDFs are using the same print driver, etc. I also tried to delete and reload that specific sheet model into the sheet index/print organizer and that did not work.
Any idea what is causing this or how to fix it?? Thanks in advance
Are the items that are not plotting in a reference file? Do you have a pen table or script running in either method that may or may not be defined in the other method? How are you defining the plot area (view/fence/sheet)? I am assuming you have it set to Sheet?
Microstation CONNECT 10.17.00.209
ORD CONNECT 2021 R1 10.10.1.3
Microstation v8i SS 10 08.11.09.919
Power InRoads v8i 08.11.09.615
ProjectWise 10.0.3.453
In response to the first reply from Jo, I have never submitted a service request before. How exactly do I do that??
In response to the second reply. Yes, it is in a reference file. No pentable or script running. The plot area is defined by sheet when using the print organizer, and by fence when plotting directly from the sheet model.
The thing that makes zero sense is why the other TCEs on other sheets are plotting correctly. They all have the same symbology, etc.
Submit a service request here https://apps.bentley.com/srmanager/ProductSupport
What happens if you try to set the Print Area to Sheet using the normal Plot utility rather than setting it to fence?
In the Sheet model, I would look in Level Manager and make sure no levels have the Plot column unchecked.
I followed that link to submit a service request and OpenRoads Designer CE 2021 Release 1 is not listed under the products menu??If I set to Print Area->Sheet in the sheet model. The TCE does show up. First thing I checked was the plot column to make sure that the levels were set to plot. It has to be a print organizer issue or a bug of some sort. It makes no sense why all other TCEs are plotting correctly.
Don't know why you don't see ORD in the list
As far as the plotting issue, it can be difficult to track down on our end as we do not have access to your files & workspace. Maybe try deleting the print definition for that sheet and add it back to the .pset?
It could also be something corrupt in that particular sheet model as well.