I need help...
I have a couple of users running SS2 who constantly crash when opening the print dialog box, but only with certain printers. This happens either through a custom tool or through just selecting the bentley driver from the dialog.
I can use the same drivers from my computer with no issues. We are running the same version SS2 08.11.07.443. Win 64bit. I updated the video drivers to the latest with no change.
I've attached the exception log and print driver we are using. Again, I can't figure out what is causing the problem since the driver works fine on other machines.
Thanks for any advice,
Do the users that are having problems have the "New Area Copier" installed on their machines? If not try connecting them to that printer so the printer is in their list of printers. When I first tried to open this .pltcfg file I received an invalid driver message. I switched the printer to one in my list and it opened fine.
This may not fix the problem but you can at least rule this out as the culprit.
Microstation CONNECT 10.16.01.56
ORD CONNECT 2021 R1 10.10.1.3
Microstation v8i SS 10 08.11.09.919
Power InRoads v8i 08.11.09.615
Yes, they have "New Area Copier" as an installed Windows printer...even if they didn't I wouldn't expect the program to crash, but at any rate, they do have that printer and can print to it using other windows applications.
Actually, they can print to that printer with MicroStation only if they first choose a different driver that is working and then using the Select Windows Printer button in the dialog to then choose the New Area Copier. However the driver they choose that does work is EXACTLY the same as the New Area Copier driver I attached except for the printer name (all other lines of the pltcfg driver are the same as the driver that works).
Was this driver opened and edited in software other than the Bentley plot driver editor (ex notepad or wordpad)? If so, it may just be corrupt from that. Other than that I don't know what else would be causing it on some but not others??????
Hope you get it worked out. Maybe contact Tech Support. The plotting support guys are excellent. I always get a timely response from them.
OK, for anyone else having similar problems (or maybe I'm the only one to ever have problems!)
I removed the offending windows printers from the machine and reinstalled them using the Update Driver option. I also deleted their user preference files.
This has fixed the issue. It seems to possibly have been a combination of both the printer driver and UPF file, or it could be that one user had bad drivers and the other had a bad UPF! So complicated, but all is resolved.
Thank you for posting your solution to this issue! We were able to uninstall & reinstall the printer & it worked. As a side note, it was initially installed as an iPrint printer & reinstalled as a regular printer.