We have a new machine running windows 7 and MS 08.11.07.443 that we we plot to our Kyocera copier it cuts off the bottom and right side of our 11x17 prints. It plots to our HP plotter just fine and all other machines plot the same file just fine. Is there something in the windows driver that could be telling MS that it can print edge to edge when it can't? I know the drivers from one OS to the other are different so I thinking that it has something to do with that but I'm not sure what to do about it. This is why I liked bentley drivers and not windows ones.
Hello Marc, Do you have the "Full" option selected in the Print dailog? If so, try a print without it selected. What is the "Usabel Area" set to in the Print dialog when you print? One test you can try is to use the PDF.pltcfg and see if you see the same issue in the PDF file.
The full option is normally set but even with it off, it will still cut off the bottom (just not the end). I'm using the exact same pltcfg file that we use on all the other machines so that's why I'm thinking it must be something on the windows end of things not MS.
I made a PDF and it worked fine. I can plot full size to our HP plotter and that works too.
Without the "Full" option selected select "Maximize" in the Print dialog and see if you see the same issue.
I did hit the max. button when I plotted with the full option off. It's shifting the entire border down and to the right so the distance from the edge of sheet to the border at the top and left side is more than it normally is. When the full option is off, it's scaling the page more (making it smaller) than it normally is on the other machines but it still cuts the bottom off since it's shifting everything.
If you print the correct .pdf you created to the same printer from Adobe does it show the border if you select "Actual size" in the Adobe Print dialog? Does the Print Preview look correct in MicroStation's Print dialog or do you see the issue in the Print Preview? I would like to get the model of the Kyocera printer/copier you are printing to?
Ok when I print the pdf file I made on another machine using Adobe XI and actual size running XP, it plots just fine. Same file on windows 7 machine using Adobe X scaling-none (actual size isn't an option in the earlier versions) it cuts the top and right hand edge off. If I chose the shrink to printable area or fit to printable it scales it by 97% but doesn't cut anything off.
I installed Adobe XI on the windows 7 machine just to be able to compare apples to apples and used the "actual size" option and it still cuts the end off along with the bottom. So same file using the same software gives different results. Must be a driver issue.
The copier we are using is a Kyocera Taskalfa 2550ci KX. I know the windows 7 machine uses different drivers because it is an x64 machine while all the others are x86 machines.
The print preview in MS does not cut off the print and looks normal.
I would be glad to test other drivers with the Kyocera printer but we do not have one in house. I recommend you go to the Kyocera download site and download any other driver they have available for your model and your OS and create new print queues and test them. Please let me know the results.
Ok downloaded the latest driver from Kyocera (dated last week) and uninstalled everything including the drivers from the server and then installed the new ones. Re-installed the printer on all machines only to get the same results. I'm now out of ideas.
Here's an update...
Printing to HP 4000 plotter everything works as it should.
Printing to HP color laserjet everything works as it should.
Print to the Kyocera using all xp machines works as it should.
Print to the Kyocera using win7 both 8.5x11 and 11x17 cut off the bottom and right side and also seems to be scaling up.
This happens even when printing using adobe.
The latest news is it seems to work fine when printing using Iplot which confuses me to death. I'm not sure what else to do at this point. We have someone from Kyocera looking into it but I have my doubts to what they will find.