LumenRT Update 2 crashes so often it is practically unusable. It crashes on startup, when loading files, when saving files, when editing materials, when orbiting in a view. I wonder if the latest release is that unstable or, conversely, if something is wrong with my installation. I am attempting to troubleshoot this situation. Anyone else have more instability with the latest release of LumenRT?
Thanks in advance for your responses.
Hi Joe,
we did not receive many Service Request regarding crashes on LumenRT Up 2, so it depends on your files, your OS, the installation and so on. Anyway, when the software crashes, please complete the empty field in order to send the logs to the dev team. In this way we could have more details about it.
For your information the latest LumenRT release is Update 3 and not 2.
Please let me know when you send the form.
regards
Mara
Thank you, Mara. I fill out the crash reports. Is it possible to get technical support to help me troubleshoot what is wrong with my install?
I receive the following error message when attempting to install Update 3:
I will retry with antivirus off
turning off the antivirus helped with installing lumenrt update 3. thanks.