[Connect U11 and LumenRT] Since installing U11 I'm getting Lumen RT in trial mode

 Since installing U11 I'm getting  Lumen RT in trial  mode. I only want the version that comes Connect. Not the full version.

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  • Hi Duncan,

    Several users reported a similar issue and we are still working on it.
    As a workaround, you can try to disable the entitlement for the application "Bentley LumenRT" (ie. the full version) as described in this page:
    https://communities.bentley.com/products/licensing/w/licensing__wiki/38028/2---entitlement-management-configuration
    By doing so, it will force LumenRT to run in Designer mode (ie. the free version).
    Please let us know if it works.

    Regards,
    Alex

  • Except Lumen RT is not in the list of entitlements because I don't have an entitlement to it so can't remove it.

  • Hi Duncan,

    Then this looks like you are in the 7-day trial period, but it should have already ended since you have installed Update 11 more than 8 days ago...
    To help me understand what is going on, could you please try this?
    - Launch the "Bentley Licensing Tool" from the Windows Start menu, then on the tab "entitlements", click on the "sync" button on the upper-left corner of the table. Then take a screen capture of the row "Bentley LumenRT".
    - After that, launch LumenRT, verify it is still in trial mode, and send me the file "C:\ProgramData\e-onsoftware\LumenRT_RunTime.log" or copy the 20 last lines of the file in this thread).

    Thanks,
    Alex

  • [INFO ] 2018-11-07 09:05:08,073 activation - result_LicenseClient_GetDaysUntilDisabled = 0
    [INFO ] 2018-11-07 09:05:08,073 activation - SELECT license days left (if applicable) = 7
    [INFO ] 2018-11-09 13:10:20,224 activation - result_LicenseClient_Initialize = 0
    [INFO ] 2018-11-09 13:10:20,225 activation - SELECT product step1 = 2517
    [INFO ] 2018-11-09 13:10:20,234 activation - result_LicenseClient_InitClientAttributesStruct = 0
    [INFO ] 2018-11-09 13:10:20,444 activation - SELECT license run status step1 = Ok
    [INFO ] 2018-11-09 13:10:20,473 activation - SELECT license status = Trial
    [INFO ] 2018-11-09 13:10:20,501 activation - SELECT license type = Commercial
    [INFO ] 2018-11-09 13:10:20,525 activation - result_LicenseClient_GetDaysUntilDisabled = 0
    [INFO ] 2018-11-09 13:10:20,525 activation - SELECT license days left (if applicable) = 7
    [INFO ] 2018-11-12 08:20:18,554 activation - result_LicenseClient_Initialize = 0
    [INFO ] 2018-11-12 08:20:18,555 activation - SELECT product step1 = 2517
    [INFO ] 2018-11-12 08:20:18,563 activation - result_LicenseClient_InitClientAttributesStruct = 0
    [INFO ] 2018-11-12 08:20:18,768 activation - SELECT license run status step1 = Ok
    [INFO ] 2018-11-12 08:20:18,795 activation - SELECT license status = Trial
    [INFO ] 2018-11-12 08:20:18,822 activation - SELECT license type = Commercial
    [INFO ] 2018-11-12 08:20:18,846 activation - result_LicenseClient_GetDaysUntilDisabled = 0
    [INFO ] 2018-11-12 08:20:18,846 activation - SELECT license days left (if applicable) = 7
    [INFO ] 2018-11-13 07:44:15,877 activation - result_LicenseClient_Initialize = 0
    [INFO ] 2018-11-13 07:44:15,878 activation - SELECT product step1 = 2517
    [INFO ] 2018-11-13 07:44:15,887 activation - result_LicenseClient_InitClientAttributesStruct = 0
    [INFO ] 2018-11-13 07:44:16,062 activation - SELECT license run status step1 = Ok
    [INFO ] 2018-11-13 07:44:16,090 activation - SELECT license status = Trial
    [INFO ] 2018-11-13 07:44:16,115 activation - SELECT license type = Commercial
    [INFO ] 2018-11-13 07:44:16,143 activation - result_LicenseClient_GetDaysUntilDisabled = 0
    [INFO ] 2018-11-13 07:44:16,143 activation - SELECT license days left (if applicable) = 7

    Doesn't seem to be counting down.

Reply
  • [INFO ] 2018-11-07 09:05:08,073 activation - result_LicenseClient_GetDaysUntilDisabled = 0
    [INFO ] 2018-11-07 09:05:08,073 activation - SELECT license days left (if applicable) = 7
    [INFO ] 2018-11-09 13:10:20,224 activation - result_LicenseClient_Initialize = 0
    [INFO ] 2018-11-09 13:10:20,225 activation - SELECT product step1 = 2517
    [INFO ] 2018-11-09 13:10:20,234 activation - result_LicenseClient_InitClientAttributesStruct = 0
    [INFO ] 2018-11-09 13:10:20,444 activation - SELECT license run status step1 = Ok
    [INFO ] 2018-11-09 13:10:20,473 activation - SELECT license status = Trial
    [INFO ] 2018-11-09 13:10:20,501 activation - SELECT license type = Commercial
    [INFO ] 2018-11-09 13:10:20,525 activation - result_LicenseClient_GetDaysUntilDisabled = 0
    [INFO ] 2018-11-09 13:10:20,525 activation - SELECT license days left (if applicable) = 7
    [INFO ] 2018-11-12 08:20:18,554 activation - result_LicenseClient_Initialize = 0
    [INFO ] 2018-11-12 08:20:18,555 activation - SELECT product step1 = 2517
    [INFO ] 2018-11-12 08:20:18,563 activation - result_LicenseClient_InitClientAttributesStruct = 0
    [INFO ] 2018-11-12 08:20:18,768 activation - SELECT license run status step1 = Ok
    [INFO ] 2018-11-12 08:20:18,795 activation - SELECT license status = Trial
    [INFO ] 2018-11-12 08:20:18,822 activation - SELECT license type = Commercial
    [INFO ] 2018-11-12 08:20:18,846 activation - result_LicenseClient_GetDaysUntilDisabled = 0
    [INFO ] 2018-11-12 08:20:18,846 activation - SELECT license days left (if applicable) = 7
    [INFO ] 2018-11-13 07:44:15,877 activation - result_LicenseClient_Initialize = 0
    [INFO ] 2018-11-13 07:44:15,878 activation - SELECT product step1 = 2517
    [INFO ] 2018-11-13 07:44:15,887 activation - result_LicenseClient_InitClientAttributesStruct = 0
    [INFO ] 2018-11-13 07:44:16,062 activation - SELECT license run status step1 = Ok
    [INFO ] 2018-11-13 07:44:16,090 activation - SELECT license status = Trial
    [INFO ] 2018-11-13 07:44:16,115 activation - SELECT license type = Commercial
    [INFO ] 2018-11-13 07:44:16,143 activation - result_LicenseClient_GetDaysUntilDisabled = 0
    [INFO ] 2018-11-13 07:44:16,143 activation - SELECT license days left (if applicable) = 7

    Doesn't seem to be counting down.

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