LumenRT (CONNECT Edition) crashes when exporting FBX from AECOsim

LumenRT (CONNECT Edition) crashes when exporting FBX file from AECOsim (AECOsim Building Designer CONNECT Edition Update 4 - Version 10.04.00.69) into LumenRT.
The progress bar reaches 86% within 2 minutes but the from 'generating object: 2600 items progressed' and above the progress of items progressed is very slow, e.g. 2608 after 10 minutes. I have tried this 3 times and it has crashed each time. For my last attempt it crashed at 2608 after about 11 minutes.
The FBX file and AECOsim files are about 250mb each.
Laptop spec shown in screenshots
I have submitted an Error Log Status Report. The report ID is C9CE6BB3-41A5-42F3-8E5E-34272836182A
I have submitted a Service Request number 7000898259
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  • Hello Matt,

    will you please post a small test case . also will you please let us Know Source of FBX generation .

    When converting file to FBX , few software's add Material Property Specular and Reflection to 100 by default.

    On large models with Full reflection cause issue to generate real time scene .

    To encounter this issue we have added ability to change Specular and Reflection values from material. this change will be available in Upcoming Release of Microstation and eventually in to next release of AECOSim

    Enhancement 1012872:add configuration variable which can change materials value for Specular and reflection to Zero on importing FBX

    For now i can suggest workaround to remove Specular and Reflection values from Material in Material editor and Export to LumenRT.

    Thanks & Rg

    Harshad



  • Hi. Your workaround was successful. We used material editor and turned values to zero. Thanks

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