I have a Pro license for LumenRT, but today I'm working on my laptop and it comes up with a big LumenRT Designer logo covering the top right corner of my screen.
I've run the Activation Wizard and License Tool, but can't seem to activate my Pro version. Any suggestions? (urgent project deadline looming)!
Thanks, I went through your steps to delete the LumenRT Designer license - see screens below.
I tried three times - including once to delete both the LumenRT and LumenRT Designer licences (assuming I could then re-add LumenRT), but it does not seem to have worked.
Hi, MaxThanks a lot for the testing and feedback. It looks like we need reset to remove the Designer.Pls try as below:1. Close all Bentley software.2. Open the Windows Task manager and End all Bentley xxx Processes, sometimes you need close twice since the Connection Client may be restarted automatically.3.Delete [LicenseService.db] file under following directory. If the file can't be deleted then recheck step 2.
4.Open the Bentley Licensing tool, you will see only Connection Client will be listed as below.
5.With the Activation Wizard, only choose [Bentley LumenRT] and activate it only. And Run LumenRT will see it works in Pro mode.
Thank you - this worked. I appreciate all your follow-ups
Thanks for your checking, this issue is related with our New License mode which It's not smooth yet.
Thanks for your patient.