Unable to Export from MicroStation CONNECT to LumenRT

As the title suggests, I'm having trouble exporting from MicroStation CONNECT. Whenever I attempt to, I get a short loading bar and the following error message:

A colleague had the same issue and pointed me towards the following thread:

https://communities.bentley.com/products/microstation/microstation_visualization/f/visualization-forum-1977638070/182810/eon-assert---an-assertion-failed-ce-update-12

However, that doesn't seem to fix my issue whereas it did for him. I'm struggling to find any other help with the issue. Would anyone be able to help please?

Thanks,

Tom