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Bentley LumenRT Connect Edition

HI All,

I have a user who has Bentley LumenRT Connect Edition update 5, 11 and 12 installed.

 installed in his systems.

While trying to put contents, he receives the attached  error as Online content library is not available. While clicking on Yes to download the content it redirects to the page where user doesnt have access.

Do we need to update the LumenRT to higher version?

Any suggestions will be appreciated. Thanks