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Background
There may be a time in support when we ask for a GLSTATS report. This report gives us information about your system that may help in our troubleshooting process. One thing it tells us is what version of Direct X your system is using for graphic display issues.
Steps to Accomplish
In the lower left corner go to “Windows Start Menu” (Windows Icon)
Then (Right Click) on “Computer” dialog box opens
Select “Properties” dialog box opens
Select “Advanced System Settings” dialog box opens
Select “Environment Variables” dialog box opens
Create New Variable QV_GLSTATS, New Value 1
Ok and Apply
Open MicroStation you will see a Splash Screen Box
Send us a Screen Capture of the display box