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Image was slow to open, then it wasn't displaying all the way in raster reference.Part of image missingThe user mentioned that when they started MicroStation they were getting an errorQuick vision gl warning C:\windows\systems\open gl32.dll is obselete and may hang MicroStationFor an update on this MicroSoft operating system component please contact system adminstrator
Checked the users workspace>configuration>operation> Graphics Acceleratorand the user had the path set to qvisgl so changed it to quickvis and saved settings.Restarted MicroStation and the error no longer displayed and the image displayed fine in raster reference.