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    CONNECT Advisor message: Unable to get Bentley CONNECT Advisor subscription, please try again.

    Product(s): MicroStation
    Version(s): 10.04.00.46
    Environment: N\A
    Area: CONNECT Integration
    Subarea: CONNECT Advisor

    Note: This article was created thanks to Jan Slegr

    Problem Description

     
    CONNECT Advisor displays the following Message: “Unable to get Bentley CONNECT Advisor subscription, please try again. If problem persist, please contact your Bentley Technical Representative”
     

    How To Trouble Shoot The Issue

    1. Go to directory, example C:\Users\{Windows UserID}\AppData\Local\Bentley\Logs\

    2. Look  for SmartAdvisorLog.exe.log

    3. Send the logs to Technical Support

    or

    4. otherwise you can open the logs with notepad and go to Edit\Find and type: Error

    3. Press the find next button

     
     

     

     

    The first message we get is:

    An exception occurred while trying to Error in PWCS service Get Response.

    Exception Message: System.Net.WebException:

    The remote server returned an error: (404) Not Found” and Logging PWCS API response is null.

     

    Steps to Resolve

    Note: This changes should be done by your IT Department.

    1. Go to Control Panel

    2. In Programs and Features group, find “Turn Windows features on or off” on the left side of the window

     
     
     

     
     

    3. Go to .NET Framework 4.6 Advanced Services > WCF Services

    4. Switch on "HTTP activation"

     

    See Also

     Forum Thread in relation to CONNECT Advisor

      Original Author: Maria Munoz
    • Update 4
    • connect
    • MicroStation
    • CONNECT ADVISOR
    • en
    • SELECTsupport
    • CONNECT Integration
    • Share
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    • Cancel
    • Maria Garcia Created by Bentley Colleague Maria Garcia
    • When: Mon, Jan 30 2017 11:42 AM
    • Andrew Bell Last revision by Bentley Colleague Andrew Bell
    • When: Mon, Jul 10 2017 2:05 AM
    • Revisions: 11
    • Comments: 0
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