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CONNECT Advisor message: Unable to get Bentley CONNECT Advisor subscription, please try again.
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CONNECT Advisor displays the following Message: “Unable to get Bentley CONNECT Advisor subscription, please try again. If problem persist, please contact your Bentley Technical Representative”
Product(s):
MicroStation
Version(s):
10.04.00.46
Environment:
N\A
Area:
CONNECT Integration
Subarea:
CONNECT Advisor
Note: This article was created thanks to
Jan Slegr
Problem Description
CONNECT Advisor displays the following Message: “Unable to get Bentley CONNECT Advisor subscription, please try again. If problem persist, please contact your Bentley Technical Representative”
HOW TO TROUBLE SHOT THE ISSUE
1. Go to directory, example C:\Users\ Maria.Munoz\AppData\Local\Bentley\Logs”
2. Look for SmartAdvisorLog.exe.log
3. Send the logs to Technical Support
or
4. otherwise you can open the logs with notepad and go to Edit\Find and type: Error
3. Press the find next button
The first message we get is: An exception occurred while trying to Error in PWCS service Get Response. Exception Message: System.Net.WebException: The remote server returned an error: (404) Not Found” and
Logging PWCS API response is null.
Steps to Resolve
1. Go to Control Panel
2. In Programs and Features group, find
“Turn Windows features on or off” on the left side of the window
(see e.g.
this article
)
3. Go to .NET Framework 4.6 Advanced Services > WCF Services
4. Switch on "HTTP activation"
See Also
Original Author:
Maria Munoz