Problem

MicroStation CONNECT Edition Update 5 crashes on start up

Support have seen individual cases, mainly on Windows 7 and 8 operative systems, where MicroStation CONNECT Edition Update 5 crashes on start up. The issue was caused by a faulty .NET Framework Installer.
The issue further cements its self as the update cannot be uninstalled afterwards.  

Solution

1. Windows Control Panel > Recovery > Open System Restore > Recommended Restore > Follow the promts.

2. Go to MicroSoft Support webpage > Download & Install .Net 4.6

3. Restart Windows.

4. Install MicroStation CONNECT Edition Update 5.

5. Restart Windows

6. Open MicroStation CONNECT Edition to check that is runs OK.

If for any reason this solution doesn't solve your issue please contact Bentley Technical Support.