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    Create a Dump File with Task Manager

    Product(s): MicroStation
    Version(s): 10.07.00.39
    Environment: N\A
    Area: Exception
    Subarea: N\A

    Background

    A dump file is a snapshot of an application at the point in time the dump is taken. For performance or hang issues, you need to collect, hang dumps. A hang dump is also known as "manual dump".

    Steps to Accomplish

    Create a dump using Task Manager:

    1. If an instance of the Task Manager is already open, close it.

    2. Open the correct “Windows Task Manager”
         For MicroStation V8i open 32bit Task Manager C:\Windows\SysWOW64\TaskMgr.exe
         For MicroStation Connect open 64bit Task Manager C:\Windows\System32\TaskMgr.exe

    3. Select the “Processes” tab

    4. Right click the process you wish to take a dump of


        MicroStation V8i

       

        MicroStation Connect

       

    5. Select “Create Dump File”
      
    6. A dialogue will appear with the location of the saved dump.
        Take a couple of more dumps and send it to Bentley Technical Support via ftp or sharefile.

    Other language sources

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    Original Author: Leonard Jones
    • manual dump
    • hang
    • PRTUtilities
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    • Leonard Jones Created by Bentley Colleague Leonard Jones
    • When: Tue, Dec 26 2017 8:34 AM
    • Benedetta Ridolfi Last revision by Bentley Colleague Benedetta Ridolfi
    • When: Mon, Jan 31 2022 7:41 AM
    • Revisions: 15
    • Comments: 0
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