Problem

MicroStation Connect crashes immediately when started

Solution

Reviewed exception details and Stack dump shows "rooksdol" third party utility from "IBM Trusteer Rapport".
C:\program files (x86)\trusteer\rapport\bin\x64\rooksdol_x64.dll
C:\Program Files (x86)\Trusteer\Rapport\bin\x64\rooksbas_x64.dll

User stopped the "IBM Trusteer Rapport" process and Connect does not crash anymore.
User to check with their Security team if Bentley applications can be added as a trusted applications in "IBM Trusteer Rapport"

Stack dump:
Exception: 0xc0000005 @ 0xe0f68fd0
 0: 00000062aabfd5d0 00007ffd6293686a 00000062aabfd670 0000020a962c1aa0 00000062aabfd8c0 00000062aabfd668 rooksdol::rooksdol_extension::get_host+0x18350
 1: 00000062aabfd5d8 00000062aabfd670 0000020a962c1aa0 00000062aabfd8c0 00000062aabfd668 00000062aabfd5e0 <nosymbol>
 2: 00000062aabfd5e0 0000020a962c1aa0 00000062aabfd8c0 00000062aabfd668 00000062aabfd5e0 0000d2fbe2a71a1c <nosymbol>
 3: 00000062aabfd5e8 00000062aabfd8c0 00000062aabfd668 00000062aabfd5e0 0000d2fbe2a71a1c 00007ffdc1b46920 <nosymbol>
 4: 00000062aabfd5f0 00000062aabfd668 00000062aabfd5e0 0000d2fbe2a71a1c 00007ffdc1b46920 00000062aabfeb18 <nosymbol>
 5: 00000062aabfd5f8 00000062aabfd5e0 0000d2fbe2a71a1c 00007ffdc1b46920 00000062aabfeb18 00007ffd6292af50 <nosymbol>
 6: 00000062aabfd600 0000d2fbe2a71a1c 00007ffdc1b46920 00000062aabfeb18 00007ffd6292af50 00007ffd6292af50 <nosymbol>
 7: 00000062aabfd608 00007ffdc1b46920 00000062aabfeb18 00007ffd6292af50 00007ffd6292af50 00000062aabfd5e0 <nosymbol>
 8: 00000062aabfd610 00000062aabfeb18 00007ffd6292af50 00007ffd6292af50 00000062aabfd5e0 00007ffd6293686a LegacyNGenTryEnumerateFusionCache+0xd21c0
 9: 00000062aabfd618 00007ffd6292af50 00007ffd6292af50 00000062aabfd5e0 00007ffd6293686a 00000062aabfd750 <nosymbol>
10: 00000062aabfd620 00007ffd6292af50 00000062aabfd5e0 00007ffd6293686a 00000062aabfd750 00007ffd6292af50 <nosymbol>
11: 00000062aabfd628 00000062aabfd5e0 00007ffd6293686a 00000062aabfd750 00007ffd6292af50 0000020a940d7350 <nosymbol>
12: 00000062aabfd630 00007ffd6293686a 00000062aabfd750 00007ffd6292af50 0000020a940d7350 fffffffffffffffe <nosymbol>
13: 00000062aabfd638 00000062aabfd750 00007ffd6292af50 0000020a940d7350 fffffffffffffffe 003a020a94096cf0 <nosymbol>
14: 00000062aabfd640 00007ffd6292af50 0000020a940d7350 fffffffffffffffe 003a020a94096cf0 0000000000000000 <nosymbol>
15: 00000062aabfd648 0000020a940d7350 fffffffffffffffe 003a020a94096cf0 0000000000000000 0000020ab34a10f0 <nosymbol>
16: 00000062aabfd650 fffffffffffffffe 003a020a94096cf0 0000000000000000 0000020ab34a10f0 0000020ab34168f0 <nosymbol>
17: 00000062aabfd658 003a020a94096cf0 0000000000000000 0000020ab34a10f0 0000020ab34168f0 0000000000000050 <nosymbol>
18: 00000062aabfd660 0000000000000000 0000020ab34a10f0 0000020ab34168f0 0000000000000050 0000020aae4be18c <nosymbol>

Add the following files/folders to the antivirus exclusions
C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\MicroStation.exe
C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicService\Bentley.Licensing.LicenseTool.exe
C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe
C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Service.exe
C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\ConnectAdvisor\Bentley.Connect.Advisor.Api.dll

See Also

IBM Security Trusteer Rapport

Stopping Rapport Browser Protection

Starting Rapport Browser Protection