Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
MicroStation
  • Product Communities
MicroStation
MicroStation Wiki MicroStation Connect crashes immediately when started (IBM Trusteer Rapport)
    • Sign In

    • -MicroStation Wiki
      • +Learning Tips
      • -MicroStation
        • +3D Printing - MicroStation
        • +Animation - MicroStation
        • +Archive / Backup - MicroStation
        • +Base Geometry - MicroStation
        • +Batch Processing - MicroStation
        • +CONNECT Advisor - MicroStation
        • CONNECT Integration - MicroStation
        • +CONNECTION Client
        • +Cells - MicroStation
        • +Change Tracking - MicroStation
        • +Configuration - MicroStation
        • +Coordinate Systems - MicroStation
        • +Curves - MicroStation
        • +Custom Linestyles - MicroStation
        • +DGN - MicroStation
        • +DWG - MicroStation
        • +Database - MicroStation
        • +Detailing Symbols - MicroStation
        • +Dimensions - MicroStation
        • +Documentation & Help - MicroStation
        • +Drawing Aids - MicroStation
        • -Exception - MicroStation
          • Create a Dump File with Task Manager
          • ADPlus with SLS option
          • Crash running Print Organizer with Signcad installed
          • Download and Install Windows Debugging Tools
          • Exception Log 101
          • Generate Type 7 Minidump files
          • Managing Exception Logs
          • MicroStation Exception Log Primer
          • MicroStation crashes when loading Tool Boxes dialog
          • MicroStation crashing on start up
          • Microsoft DebugDiag - Quick Guide for MicroStation crash issues
          • Setting up Dr. Watson for MicroStation J
          • Troubleshooting MicroStation Processor Exception Errors in MicroStation J
          • Unable to Load/Create CmdFrame
          • Full memory dumps using Windows Error Reporting (WER)
          • Generate a hang dump with ProcDump
          • Generate crash logs with ADPlus
          • Generate Type 7 Minidump with Page Heap
          • How to collect Event logs
          • How to generate Dependency Walker log files
          • How to generate ProcMon logs
          • MicroStation Connect crashes during startup (Dell Backup and Recovery)
          • MicroStation Connect crashes immediately when started (IBM Trusteer Rapport)
          • MicroStation Connect crashes when started (Sophos)
          • MicroStation Connect crashes when started (Trend Micro)
          • MicroStation Connect does not start (SentinelOne)
          • MicroStation crashes on start up (restore defaults)
          • MicroStation crashes on start up (UPF related)
          • MicroStation crashes on startup (Legacy LicenseClient)
          • MicroStation exits when attaching Bing Map
          • MicroStation J does not exit
          • MicroStation not working
          • Open Light Manager and select Solar, crashes MicroStation Connect
          • Other Crash Dumps
          • Performance Issue when starting MicroStation
          • Slow opening of MicroStation after opening a very big file (e.g. an IFC file)
          • SQLite error when starting MicroStation
          • Startup Logs
          • VBA Error - Class not registered
        • +FAQ - MicroStation
        • +Feature Based Solids Modeling - MicroStation
        • +File Access - MicroStation
        • +GUI - MicroStation
        • +General - MicroStation
        • +Graphics Display - MicroStation
        • +Groups - MicroStation
        • +Hardware / Input Devices - MicroStation
        • +Import/Export - MicroStation
        • +Installation - MicroStation
        • +Interchange - MicroStation
        • +Interference - MicroStation
        • +Internationalization - MicroStation
        • +Levels - MicroStation
        • +Licensing - MicroStation
        • +Manipulation - MicroStation
        • +Markup / Redline - MicroStation
        • +Measure - MicroStation
        • +Mesh - MicroStation
        • +Models - MicroStation
        • +Multi-Lines - MicroStation
        • +OLE - MicroStation
        • +Other - MicroStation
        • +Parametrics - MicroStation
        • +Patterning - MicroStation
        • +Point Cloud - MicroStation
        • +Printing - MicroStation
        • +Programming - MicroStation
        • +Project Navigation - MicroStation
        • +Properties - MicroStation
        • +RSS Feeds - MicroStation
        • +Reference - MicroStation
        • +Security - MicroStation
        • +Selection - MicroStation
        • +Settings - MicroStation
        • +Sheet Composition - MicroStation
        • +Solids - MicroStation
        • +Standards - MicroStation
        • +Surfaces - MicroStation
        • +Tables - MicroStation
        • +Text - MicroStation
        • +UI Customization - MicroStation
        • +Units - MicroStation
        • +View - MicroStation
        • +Visualization - MicroStation
        • Welcome Page - MicroStation
        • +Accreditation - MicroStation
        • +i.Models - MicroStation
        • +ProjectWise Integration
        • +Raster - MicroStation
    • +Administration Wiki
    • +Annotations Wiki
    • +Bentley View Wiki
    • +MicroStation PowerDraft
    • +Printing and Plotting
    • +Programming Wiki
    • +Visualization Wiki
    • Window List Dialog for Missing Tool Dialog Boxes

     
     Questions about this article, topic, or product? Click here. 

    MicroStation Connect crashes immediately when started (IBM Trusteer Rapport)

      Product(s): MicroStation
      Version(s): 10.07.00.39
      Environment: N\A
      Area: Other
      Subarea: N\A

    Problem

    MicroStation Connect crashes immediately when started



    Solution

    Reviewed exception details and Stack dump shows "rooksdol" third party utility from "IBM Trusteer Rapport".
    C:\program files (x86)\trusteer\rapport\bin\x64\rooksdol_x64.dll
    C:\Program Files (x86)\Trusteer\Rapport\bin\x64\rooksbas_x64.dll

    User stopped the "IBM Trusteer Rapport" process and Connect does not crash anymore.
    User to check with their Security team if Bentley applications can be added as a trusted applications in "IBM Trusteer Rapport"

    Stack dump:
    Exception: 0xc0000005 @ 0xe0f68fd0
     0: 00000062aabfd5d0 00007ffd6293686a 00000062aabfd670 0000020a962c1aa0 00000062aabfd8c0 00000062aabfd668 rooksdol::rooksdol_extension::get_host+0x18350
     1: 00000062aabfd5d8 00000062aabfd670 0000020a962c1aa0 00000062aabfd8c0 00000062aabfd668 00000062aabfd5e0 <nosymbol>
     2: 00000062aabfd5e0 0000020a962c1aa0 00000062aabfd8c0 00000062aabfd668 00000062aabfd5e0 0000d2fbe2a71a1c <nosymbol>
     3: 00000062aabfd5e8 00000062aabfd8c0 00000062aabfd668 00000062aabfd5e0 0000d2fbe2a71a1c 00007ffdc1b46920 <nosymbol>
     4: 00000062aabfd5f0 00000062aabfd668 00000062aabfd5e0 0000d2fbe2a71a1c 00007ffdc1b46920 00000062aabfeb18 <nosymbol>
     5: 00000062aabfd5f8 00000062aabfd5e0 0000d2fbe2a71a1c 00007ffdc1b46920 00000062aabfeb18 00007ffd6292af50 <nosymbol>
     6: 00000062aabfd600 0000d2fbe2a71a1c 00007ffdc1b46920 00000062aabfeb18 00007ffd6292af50 00007ffd6292af50 <nosymbol>
     7: 00000062aabfd608 00007ffdc1b46920 00000062aabfeb18 00007ffd6292af50 00007ffd6292af50 00000062aabfd5e0 <nosymbol>
     8: 00000062aabfd610 00000062aabfeb18 00007ffd6292af50 00007ffd6292af50 00000062aabfd5e0 00007ffd6293686a LegacyNGenTryEnumerateFusionCache+0xd21c0
     9: 00000062aabfd618 00007ffd6292af50 00007ffd6292af50 00000062aabfd5e0 00007ffd6293686a 00000062aabfd750 <nosymbol>
    10: 00000062aabfd620 00007ffd6292af50 00000062aabfd5e0 00007ffd6293686a 00000062aabfd750 00007ffd6292af50 <nosymbol>
    11: 00000062aabfd628 00000062aabfd5e0 00007ffd6293686a 00000062aabfd750 00007ffd6292af50 0000020a940d7350 <nosymbol>
    12: 00000062aabfd630 00007ffd6293686a 00000062aabfd750 00007ffd6292af50 0000020a940d7350 fffffffffffffffe <nosymbol>
    13: 00000062aabfd638 00000062aabfd750 00007ffd6292af50 0000020a940d7350 fffffffffffffffe 003a020a94096cf0 <nosymbol>
    14: 00000062aabfd640 00007ffd6292af50 0000020a940d7350 fffffffffffffffe 003a020a94096cf0 0000000000000000 <nosymbol>
    15: 00000062aabfd648 0000020a940d7350 fffffffffffffffe 003a020a94096cf0 0000000000000000 0000020ab34a10f0 <nosymbol>
    16: 00000062aabfd650 fffffffffffffffe 003a020a94096cf0 0000000000000000 0000020ab34a10f0 0000020ab34168f0 <nosymbol>
    17: 00000062aabfd658 003a020a94096cf0 0000000000000000 0000020ab34a10f0 0000020ab34168f0 0000000000000050 <nosymbol>
    18: 00000062aabfd660 0000000000000000 0000020ab34a10f0 0000020ab34168f0 0000000000000050 0000020aae4be18c <nosymbol>

    Add the following files/folders to the antivirus exclusions
    C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\MicroStation.exe
    C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicService\Bentley.Licensing.LicenseTool.exe
    C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe
    C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Service.exe
    C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\ConnectAdvisor\Bentley.Connect.Advisor.Api.dll

    See Also

    IBM Security Trusteer Rapport

    Stopping Rapport Browser Protection

    Starting Rapport Browser Protection

    • 10.07.00.39
    • rooksdol
    • MicroStation
    • PRTSolutions
    • en
    • antivirus
    • Other
    • IBM Trusteer Rapport
    • Share
    • History
    • More
    • Cancel
    • Leonard Jones Created by Bentley Colleague Leonard Jones
    • When: Tue, Feb 20 2018 4:49 AM
    • Leonard Jones Last revision by Bentley Colleague Leonard Jones
    • When: Thu, Feb 10 2022 4:08 AM
    • Revisions: 9
    • Comments: 0
    Recommended
    Related
    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies