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    MicroStation Connect does not start

      Product(s): MicroStation
      Version(s): 10.13.01.05
      Environment: N/A
      Area: Exception
      Subarea: N/A

    Problem

    MicroStation Connect does not start

    Displaying inside the Application Event log

    Faulting application name: microstation.exe, version: 10.12.0.40, time stamp: 0x5c6eedb5

    Faulting module name: InProcessClient64.dll, version: 3.2.4.54, time stamp: 0x5d1364e9

    Exception code: 0xc0000005

    Fault offset: 0x000000000002c4bf

    Faulting process id: 0x3fc8

    Faulting application start time: 0x01d5834eefae6dde

    Faulting application path: C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\microstation.exe

    Faulting module path: C:\Program Files\SentinelOne\Sentinel Agent 3.2.4.54\InProcessClient64.dll

    Report Id: 10feb2ad-0e57-4691-9f77-eee51939cd40

    Faulting package full name:

    Faulting package-relative application ID:

    Solution

    This appears to be caused by an antivirus blocking the program (Sentinel One anti-virus). Try the following...

    1.  Launch the program from the executable file (MicroStation.exe) and run as administrator:
    2.  Disable Sentinel Agent and try launching MicroStation.
    3.  Configure Exclusions and Include them in SentinelOne Policies

    See Also

    Trend Micro

    IBM Trusteer Rapport

    • 10.13.01.05
    • MicroStation
    • PRTException
    • en
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    • Leonard Jones Created by Bentley Colleague Leonard Jones
    • When: Thu, Oct 24 2019 7:08 AM
    • Andrew Bell Last revision by Bentley Colleague Andrew Bell
    • When: Sun, Oct 27 2019 10:54 PM
    • Revisions: 2
    • Comments: 0
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