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    MicroStation Connect does not start (SentinelOne)

      Product(s): MicroStation, MicroStation PowerDraft, Bentley View
      Version(s): CONNECT Edition
      Environment: Windows 10
      Area: Exception
      Subarea: N/A

    Problem

    MicroStation CONNECT Edition does not start.
    When initiating the application, the splash screen (as shown) briefly appears for a few seconds and then quickly disappears:

    Upon further investigation, the Application Event log (Event Viewer>Windows Logs>Application) displays text similar to the following:

    Faulting application name: microstation.exe, version: 10.16.0.80, time stamp: 0x60c9cf09
    Faulting module name: InProcessClient64.dll, version: 4.6.13.298, time stamp: 0x6069e6d8
    Exception code: 0xc0000005
    Fault offset: 0x00000000000547a9
    Faulting process id: 0xf54
    Faulting application start time: 0x01d77991bcc3863f
    Faulting application path: C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\microstation.exe
    Faulting module path: C:\Program Files\SentinelOne\Sentinel Agent 4.6.13.298\InProcessClient64.dll
    Report Id: d29c849c-a64c-46e1-b599-e73e8576d38f
    Faulting package full name:
    Faulting package-relative application ID:

    It is been observed that this issue will occur for most if not all applications that run off the CONNECT Edition platform (i.e. MicroStation PowerDraft CE, Bentley View CE, OpenRoads Designer CE, etc.)

    Solution

    Note: Kindly contact your Antivirus vendor and request for details on threats, security issues reported on Bentley Products.
              Share the data by logging a Service Request so our Support team can review them.
              Do also share the Event logs - check video.

    This appears to be caused by an antivirus blocking the program (SentinelOne anti-virus).

    To remedy the issue, try the following:

    1.  Launch the program from the executable file (MicroStation.exe) and run as administrator:
    2.  Disable Sentinel Agent and try launching MicroStation.
    3.  If at all possible, try temporarily uninstalling the antivirus program and run MicroStation
    4.  Configure Exclusions and Include them in SentinelOne Policies

    Add the following files/folders to the antivirus exclusions
    C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\MicroStation.exe
    C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicService\Bentley.Licensing.LicenseTool.exe
    C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe
    C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Service.exe
    C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\ConnectAdvisor\Bentley.Connect.Advisor.Api.dll

    See Also

    SentinelOne

    SentinelOne FAQ

    Other language sources

    Deutsch

    • CONNECT Edition
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    • Leonard Jones Created by Bentley Colleague Leonard Jones
    • When: Thu, Oct 24 2019 7:08 AM
    • Jayson Perry Last revision by Bentley Colleague Jayson Perry
    • When: Thu, Aug 25 2022 10:28 AM
    • Revisions: 16
    • Comments: 0
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