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MicroStation CONNECT Edition does not start. When initiating the application, the splash screen (as shown) briefly appears for 1-2 seconds and then quickly disappears:
Upon further investigation, the Application Event log (Event Viewer>Windows Logs>Application) displays the following text
Faulting application name: microstation.exe, version: 10.12.0.40, time stamp: 0x5c6eedb5
Faulting module name: InProcessClient64.dll, version: 3.2.4.54, time stamp: 0x5d1364e9
Exception code: 0xc0000005
Fault offset: 0x000000000002c4bf
Faulting process id: 0x3fc8
Faulting application start time: 0x01d5834eefae6dde
Faulting application path: C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\microstation.exe
Faulting module path: C:\Program Files\SentinelOne\Sentinel Agent 3.2.4.54\InProcessClient64.dll
Report Id: 10feb2ad-0e57-4691-9f77-eee51939cd40
Faulting package full name:
Faulting package-relative application ID:
This appears to be caused by an antivirus blocking the program (SentinelOne anti-virus).
To remedy the issue, try the following:1. Launch the program from the executable file (MicroStation.exe) and run as administrator: 2. Disable Sentinel Agent and try launching MicroStation.3. If at all possible, try temporarily uninstalling the antivirus program and run MicroStation4. Configure Exclusions and Include them in SentinelOne Policies
Add the following files/folders to the antivirus exclusionsC:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\MicroStation.exeC:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicService\Bentley.Licensing.LicenseTool.exeC:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exeC:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Service.exeC:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\ConnectAdvisor\Bentley.Connect.Advisor.Api.dll
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