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Question: I have been advised to work from home. How will the software be licensed?
Answer: There are no changes to how your software will be licensed. Please see the Working from Home using Bentley Licensing wiki article for more details.
Question: Why do some elements not display correctly when opening drawing file in MicroStation i.e. the display of 3D cylinders; these cylinders only the center line is shown on both the laptop screen and the 24" screen?
Answer: Disable Direct X 11. Create configuration variable QV_DISABLE_D3D11 and set the value to 1 or create a system environment variable.
QV_DISABLE_D3D11 = 1
Question: When I open MicroStation Connect, why does it throw me out with the following message: “MicroStation has Stopped Working”?
Answer: Backup the following UPF file (Zip it) and delete it from the location.
C:\Users\[login name(first name.last name)\AppData\Local\Bentley\MicroStation\10.0.0\prefs\Personal.upf
See also: How to Back Up and Restore User Preferences
Question: Why does MicroStation not respond when working from home through VPN? I only get a gray screen.
Answer: Latency issues can be caused by your router, internet service provider and the number of subscribers online at the same time. Move files to be open local on hard drive rather than attempting to open across VPN.
Question: Why is MicroStation taking a long time to load a file (and then locking up once I run a command) when connected to Wi-Fi even though Wi-Fi download speeds are very good?
Answer: Bentley does not support working over a Wi-Fi. You need to have a good internet connection. MicroStation also needs to be installed on the local C:\drive of the system. We suggest downloading the dgn files to your system, then working on them locally not over the Wi-Fi.
Question: When attempting to open MicroStation at home it will not open and you receive message that ucf file cannot be found. How can I find a UCF file on a network workspace when working at home?
Answer: Restart with MicroStation workspace pointing to local "Organization" folder.
Copy appropriate network files on flash drive or other medial i.e. standards and symbols folders on a flash drive from the network workspace. Next copy files from flash drive to the appropriate folders under C:\ProgramData\Bentley\MicroStation CONNECT Edition\Configuration\Organization\
Restart MicroStation will workspace pointing to local “Organization” folder.
Question: How can I make tools and text larger when working on a new monitor with a higher resolution such as 4K?
Answer: In Windows display settings box change scale and layout for text and apps to something between 150% and 175%.
Next right-click on the MicroStation icon and in the MicroStation properties dialog go to the “Compatibility” tab and select “change high dpi settings” and then select “override high dpi scaling behavior. Scaling performed by: System” You should be able to get text and icons to be coordinated and a reasonable size.”
Question: How can we open a file while avoiding having to locate references via a slower VPN?
Answer: Use the “-O” command switch which allows MicroStation to open master file without attached references. This helps when there is a large number of reference might have to be located from a network location.see also: Open master file without references and MicroStation Command Line Options And Switches
Question: Why does MicroStation not open any file and will crash with exception error?
Answer: Try setting this variable:Disable hardware and use software graphics. Create the following System environment variable and try to reproduce the problem.QV_DISABLE_HARDWARE = 1
Please continue post your new questions to the MicroStation Forum.
Working from home with MicroStation
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