Other Crash Dumps

Background

Windows Error Reporting (WER) is a flexible event-based feedback infrastructure designed to gather information about the hardware and software problems that Windows can detect.

Beginning with Windows Vista, Windows provides crash, no response, and kernel fault error reporting by default without requiring changes to your application.

Steps to Accomplish

When a crash occurs, Exception Logs (exception.log, Minidump.dmp files) are created. Please refer to this article for how to collect and send the logs, dumps to Bentley Technical Support

In some cases we don’t find the Exception Logs. With recent Windows versions, Windows Error Reporting (WER) creates Crash Dumps. 

Refer to the following procedure for how to collect and send the dumps to Bentley Technical Support

•  Open File Explorer and key-in %localappdata%\CrashDumps\ 

•  Collect following DMP files from the above folder
   Bentley.Licensing.Service.exe.11780.dmp
   microstation.exe.25932.dmp
   Note: This folder has dmp files from other applications. Collect latest DMP files from only known Bentley applications.

See Also

Full memory dumps using Windows Error Reporting