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    Startup Logs

      Product(s): MicroStation Connect
      Version(s): 10.14.02.01 and higher
      Environment: Windows 10
      Area: Exception
      Subarea: N\A

    Startup Logs

    Background

    To troubleshoot Product Startup performance issues, Bentley Technical Support may request for Startup Logs

    Steps to Accomplish

    Steps to generate Startup Logs

    1.  Create a Windows System Environment variable MSENV_LOGSTARTUP and set it to ‘1’ or ‘true’.
         Start > Control Panel > System > Advanced System Settings 

        

    2.  Start MicroStation Connect Edition and open a design file

    3.  From Ribbon open the KEYIN dialog

    4.  Enter key-in “SHOW STARTUP C:\temp\Startup1.log” (Note the destination folder must exist. if not a DOS window will appear with the log information)

    5.  Send the captured log to Bentley Technical Support via Service Request created on your behalf

    If required repeat process and sequence log name Startup2.log and share

    Once the logs have been captured, close MicroStation and delete the Windows System Environment variable MSENV_LOGSTARTUP

    Video

    Play this video

    See Also

    Slow file open performance over Wi-Fi

     

    Other Language Sources

    Deutsch

      Original Author: Leonard Jones
    • MicroStation Connect
    • PRTUtilities
    • StartupLog
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    • Leonard Jones Created by Bentley Colleague Leonard Jones
    • When: Wed, Sep 30 2020 8:25 AM
    • Leonard Jones Last revision by Bentley Colleague Leonard Jones
    • When: Thu, Nov 11 2021 3:39 AM
    • Revisions: 6
    • Comments: 0
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