MicroStation crashes on start up
Ideally collect the following, log a Service Request and work with the Support team in troubleshooting the issue.
• Crash logs - check video • Event logs - check video
The following workaround of “Restore Defaults” has fixed the crashes for some Users. Note: Your current User Preference settings, will be lost when you perform a “Restore Defaults”
Also, if you have custom configuration that you have added to your environment through the Manage Configuration tool,click here: New in MicroStation CONNECT Edition Update 17 – Manage Configuration - MicroStation Blog - MicroStation - Bentley Communities, these will first, need to be backed up.
To do this find these two files in this location C:\Users\[User Name]\AppData\Local\Bentley\MicroStation\10.0.0\prefs\cache.ucfconfiguration.xmlCopy these files out to separate location on your machine. These files store the workspace information stored in workspace environment.
Now use restore default settings by adding “ –restoredefaults” to MicroStation shortcut and start it. • Look for MicroStation shortcut on your desktop. If you don’t find it, create one• Right click on properties• In the Target after microstation.exe add this string " –restoredefaults" e.g. "C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\microstation.exe" –restoredefaults• Double click on MicroStation shortcut to perform the restore• Remove " –restoredefaults" once the default settings are restored.
If the RestoreDefaults is successful the following dialog should appear
Restore MicroStation to Factory defaults
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