MicroStation crashes on start up (restore defaults)

	Product:	MicroStation
	Version:	CONNECT
	Environment:	N\A
	Area:	Exception
	Subarea:	N\A

Problem

MicroStation crashes on start up

Solution

Ideally collect the following, log a Service Request and work with the Support team in troubleshooting the issue.

• Crash logs - check video
• Event logs - check video

The following workaround of “Restore Defaults” has fixed the crashes for some Users.
Note: Your current User Preference settings, will be lost when you perform a “Restore Defaults”

Also, if you have custom configuration that you have added to your environment through the Manage Configuration tool,
click here: New in MicroStation CONNECT Edition Update 17 – Manage Configuration - MicroStation Blog - MicroStation - Bentley Communities, these will first, need to be backed up.

To do this find these two files in this location C:\Users\[User Name]\AppData\Local\Bentley\MicroStation\10.0.0\prefs\
cache.ucf
configuration.xml
Copy these files out to separate location on your machine. These files store the workspace information stored in workspace environment.

Now use restore default settings by adding “ –restoredefaults” to MicroStation shortcut and start it.
•   Look for MicroStation shortcut on your desktop. If you don’t find it, create one
•   Right click on properties
•   In the Target after microstation.exe add this string " –restoredefaults"
    e.g. "C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\microstation.exe" –restoredefaults
•   Double click on MicroStation shortcut to perform the restore
•   Remove " –restoredefaults" once the default settings are restored.

If the RestoreDefaults is successful the following dialog should appear