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    MicroStation J does not exit

      Product(s): MicroStation
      Version(s): 07.01.xx.xx
      Environment: N\A
      Area: DGN
      Subarea: Exit

    Problem

    MicroStation J does not exit.

    Solution

    VMWare tools was updated to the latest version and it fixed the issue.

    We collected Hang dumps and the call stack was pointing to vm3dgl.dll

    00 0019f374 76b76279 000003f0 00000000 00000000 ntdll_772e0000!NtWaitForSingleObject+0xc
    01 0019f3e8 76b761d2 000003f0 ffffffff 00000000 KERNELBASE!WaitForSingleObjectEx+0x99
    02 0019f3fc 6a9f3415 000003f0 ffffffff 009b23b0 KERNELBASE!WaitForSingleObject+0x12
    WARNING: Stack unwind information not available. Following frames may be wrong.
    03 0019f41c 6a9f5b6c 009ac4f8 009b03b0 0019f49c vm3dgl!glIsTextureEXT+0x36d4c5
    04 0019f430 6a9efc76 00000000 6a9efbc0 00000001 vm3dgl!glIsTextureEXT+0x36fc1c
    05 0019f444 6a390002 009a0cd0 00997118 6a339863 vm3dgl!glIsTextureEXT+0x369d26
    06 0019f450 6a339863 00000000 0019f4c4 6b19458f vm3dgl+0x70002
    07 0019f45c 6b19458f 6a320000 00000000 00000001 vm3dgl+0x19863
    08 0019f4d0 7731eea6 6b194660 6a320000 00000000 vm3dgl!wglRealizeLayerPalette+0x756dff
    09 0019f520 77332d32 00000000 00000001 ebcacbb4 ntdll_772e0000!LdrpCallInitRoutine+0x43
    0a 0019f57c 77332d18 00000000 00a200a0 00922556 ntdll_772e0000!LdrShutdownProcess+0x112
    0b 0019f5c0 77333886 00842634 00842638 00842638 ntdll_772e0000!LdrShutdownProcess+0xf8
    0c 00000000 00000000 00000000 00000000 00000000 ntdll_772e0000!RtlExitUserProcess+0x96 

    Information from resource tables:
        CompanyName: VMware, Inc.
        ProductName: VMware SVGA 3D (Microsoft Corporation - WDDM)
        InternalName: vm3dgl.dll
        OriginalFilename: vm3dgl.dll
        ProductVersion: 3.4.9.0
        FileVersion: 3.4.9.0
        FileDescription: VMware SVGA 3D (Microsoft Corporation - WDDM) Usermode OpenGL Driver
        LegalCopyright: Copyright © 1998-2020 VMware, Inc.

    See Also

    OpenGL dll is not unloaded on application exit (83440)

    Other language sources

      Original Author: Leonard Jones
    • hang
    • exit
    • MicroStation J
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    • Leonard Jones Created by Bentley Colleague Leonard Jones
    • When: Sun, Jan 23 2022 5:10 AM
    • Revisions: 1
    • Comments: 0
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