| Product: | MicroStation | ||
| Version: | V8i, CONNECT | ||
| Environment: | N\A | ||
| Area: | File Preview | ||
| Subarea: | N\A |
Problem
Windows File Explorer include a preview pane, which shows you a preview of the selected file before opening it.
While it often works as expected, there are times when you don't see a preview option despite the preview pane being enabled, when it fails to show a preview of all the files, or if it is slow to respond.
Solution
Before following these steps, we strongly recommend contacting your local IT support and checking for any associated compatibility issues.
1 - Ensure the Preview Pane Isn't Disabled
The absence of the preview option in File Explorer indicates that the feature has been disabled. Your first step should be to enable it. To do so, follow these steps:
Right-click on the Windows Start button in the bottom-left corner.
Open File Explorer.
Go to the View tab.
Select Show -> Preview pane option in the ribbon.
If you disabled this previously, enabling it will immediately resolve the problem.
2 - Restart Windows Explore
Press Ctrl + Shift + Esc to open the Task Manager.
Under the Processes tab, locate Windows Explorer-> right-click on it-> Restart.
Sometimes temporary files can cause issues with the Preview Pane.
3 Check the Folder Options settings:
You can access Folder Options settings by navigating to File Explore > click on the three horizontal dots at the right end of the ribbon and click Options.
a - Verify that the Show preview handlers in preview pane checkbox is checked.
b- Make sure the checkbox Always show icons, never thumbnails is unchecked.
c- In the Open File Explorer to dropdown under the General tab, choose This PC instead of Quick Access.
After you have customized the above settings, click Apply and OK. Consider relaunching the File Explorer after changing the folder options settings.
4 - Update Graphic Drivers
Go to the Device Manager by right-clicking on the Start button.
Expand the category for Display adapters.
Right-click the relevant display driver and select Update driver.
When updating the graphics driver does not make a difference, adjust visual effects settings in advanced system properties.
5 - Run a Malware Scan
There are many options for scanning malware, but the best way is to use Windows Defender's offline scan to remove the malware.
Other language sources
See Also