| Product(s): | MicroStation | ||
| Version(s): | Connect, 2023 | ||
| Environment: | N\A | ||
| Area: | Other | ||
| Subarea: | N\A |
MicroStation Connect crashes immediately when started.
Reviewed the ADPlus logs and Call Stack shows "mvcairo_x64" utility from "McAfee".
C:\Program Files\McAfee\MAR\mvcairo_x64.dll
Call stack below ---
# Child-SP RetAddr : Args to Child : Call Site
00 00000037`797fdd98 00007ffe`bcc17b4e : 00000000`00000000 00007ffe`d8225c0d 00000000`00000057 00007ffe`cd38a930 : clr!IsCurrentDomainValid+0x16
01 00000037`797fdda0 00007ffe`cd340c10 : 00000037`797fe158 00000223`730be818 00000223`74b60d88 00000000`00000000 : clr!Unknown_QueryInterface+0x5e
02 00000037`797fde00 00007ffe`cd341130 : 00000223`2d42f2f0 00000037`797fe310 00000000`00000000 00000223`771fdc70 : mvcairo_x64+0x20c10
03 00000037`797fdeb0 00007ffe`cd341444 : 00007ffe`d8e91a78 00000223`730be818 00007ffe`d8aeab38 00000037`797fe158 : mvcairo_x64+0x21130
04 00000037`797fe050 00007ffe`d8a1d273 : 00000000`00000000 00000223`767f8740 00000000`00000000 00000000`00000246 : mvcairo_x64+0x21444
Add the following files/folders to the antivirus exclusions.
C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\MicroStation.exe
C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicService\Bentley.Licensing.LicenseTool.exe
C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe
C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Service.exe
C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Api.dll
For MicroStation 2023 use the following path
C:\Program Files\Bentley\MicroStation 2023\MicroStation\microstation.exe