	Product:	All products
	Version:	V8, XM, V8i, CONNECT
	Environment:	Windows
	Area:	Hardware / Software
	Subarea:	General

Background

Windows System Information file can be useful for troubleshooting an issue that occurs when working in windows. Windows System Information (NFO) file contains the following details:

• Operating system
• System drivers
• Running tasks (*)
Note: Start any relevant Bentley product(s) to ensure additional details are present.
• Services
• Program groups
• Startup programs

Steps to Accomplish

Here below are several methods of creating a NFO file.

In Windows XP, any of the following:

Windows Start>Run, enter: winmsd

Windows Start>All Programs>Accessories>System Tools>System Information

Windows Explorer: D:\ ...or C:\windows\system32\winmsd.exe

Windows Explorer: D:\ … or C:\windows\help\msinfo32.chm

Click the link: How to use > Show System Information > System information

In Windows 7:

Same as above except for the first option:

Click on the Windows button and in the Search Program and files box type: msinfo32.exe

In Windows 10 & 11

1. Go to your desktop

2. Press +R and a field to be filled will pop up

3. Type "msinfo32" and a new window will show the System info

4. Save it with .NFO format

In all cases: Once the Window with the information is displayed, select: File>Save

The resulting file should have the extension: .nfo

For MicroStation XM and higher: Open Help>About MicroStation ->Click the button: "System Info".

or in later version of MicroStation Go to the "File" ribbon group and select the "About" option.

If you cannot get to the System Information at all:

The System Administrator may have blocked the option, or the system information fails to display a full overview of the hardware and software setup.

The system administrator / network administrator needs to activate the WMI software. Without WMI being active, you may see issues with installing other applications on top of MicroStation too.