Find the location of the "ExceptionHistory" folder, where Microstation exception logs and minidump files are created and stored.

Background

The exception log files are stored in the "ExceptionHistory" folder and it is mandatory that this whole folder is gathered from the affected PC and sent to Bentley Technical Support in order to have a better chance of a successful analysis.

The ExceptionHistory folder can be generally found in the MicroStation Temporary Files folder.

Steps to Accomplish

To quickly find MicroStation's temp folder:

Option 1: Locating the ExceptionHistory folder from Microstation key-in dialog

1. Start MicroStation (if it can be started by opening at least one design file, otherwise go to Option 2)

2. Open MicroStation’s Key-in panel (from menu Utilities > Key-in) and type the following string: $ % explorer $(MS_TMP)

This will open your temp folder in Windows Explorer, where the ExceptionHistory is located by default

Option 2: Using Windows Search

On the Windows operating system it should also be quite easy to search for the "ExceptionHistory" folder, should this not be stored with MicroStation's temp files as a result of workspace customization or if MicroStation cannot be started.

Once you have found the "ExceptionHistory" folder. You can now zip the contents of this folder into a compressed zipped folder and send this to Bentley Systems Technical Support for further review.

Location of ExceptionHistory folder...

MicroStation V8i
C:\Users\{UserName}\AppData\Local\Temp\Bentley\MicroStation\8.11\o_Dof88niaENmS1PChQ4Mg\ExceptionHistory\
Note: This folder “o_Dof88niaENmS1PChQ4Mg” can be different in your machine.

MicroStation Connect
C:\Users\{UserName}\AppData\Local\Temp\Bentley\MicroStation\10.0.0\ExceptionHistory\

See Also

Exception Log 101

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