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MicroStation Wiki How to quickly find and collect Exception logs and Minidump files
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    How to quickly find and collect Exception logs and Minidump files

      Product: MicroStation
      Version: V8 XM, V8i, CONNECT
      Environment: N\A
      Area: DGN
      Subarea: General

    Find the location of the "ExceptionHistory" folder, where Microstation exception logs and minidump files are created and stored.

    Background

    The exception log files are stored in the "ExceptionHistory" folder and it is mandatory that this whole folder is gathered from the affected PC and sent to Bentley Technical Support in order to have a better chance of a successful analysis.

    The ExceptionHistory folder can be generally found in the MicroStation Temporary Files folder.

     

    Steps to Accomplish

    To quickly find MicroStation's temp folder:

    Option 1: Locating the ExceptionHistory folder from Microstation key-in dialog

     

    1. Start MicroStation (if it can be started by opening at least one design file, otherwise go to Option 2)

    2. Open MicroStation’s Key-in panel (from menu Utilities > Key-in) and type the following string: $ % explorer $(MS_TMP)

     

     

    This will open your temp folder in Windows Explorer, where the ExceptionHistory is located by default

     

     

    Option 2: Using Windows Search

    On the Windows operating system it should also be quite easy to search for the "ExceptionHistory" folder, should this not be stored with MicroStation's temp files as a result of workspace customization or if MicroStation cannot be started.

    Once you have found the "ExceptionHistory" folder. You can now zip the contents of this folder into a compressed zipped folder and send this to Bentley Systems Technical Support for further review.

    Location of ExceptionHistory folder...

    MicroStation V8i
    C:\Users\{UserName}\AppData\Local\Temp\Bentley\MicroStation\8.11\o_Dof88niaENmS1PChQ4Mg\ExceptionHistory\
    Note: This folder “o_Dof88niaENmS1PChQ4Mg” can be different in your machine.

    MicroStation Connect
    C:\Users\{UserName}\AppData\Local\Temp\Bentley\MicroStation\10.0.0\ExceptionHistory\

    Video

    Play this video
    Leonard Jones
    How to quickly find and collect Exception logs and MiniDump files
    By Leonard Jones over 3 years ago in MicroStation > MicroStation Files

    See Also

    Exception Log 101

    Other Language Sources

     Español , Français , Nederlands , Deutsch , Italiano

      Original Author: Marco Salino
    • exception
    • MicroStation
    • crash
    • PRTUtilities
    • minidump
    • logs
    • how to
    • SELECTsupport
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    • Marco Salino Created by Marco Salino
    • When: Fri, Sep 6 2013 9:38 AM
    • Robert Hook Last revision by Bentley Colleague Robert Hook
    • When: Mon, Feb 14 2022 7:21 AM
    • Revisions: 23
    • Comments: 0
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