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Maxsurf Non Select license checkout failure

zdenko

We have decided to change the machine on which the software is installed. After receiving installation files, I've installed Maxsurf/Multiframe to the new machine.

On the previous machine, I've returned license to the server, and then activated products on the new machine, checked out the license and everything was working ok.

A few days later, Maxsurf/Multiframe reverted back to the trial mode. License manager says that the product is active, and checkout tab indicates that license is checked out when in reality it is not.

Any help would be appreciated.

  • 0 Offline

    What version of MAXSURF and Multiframe are you using, and what licence(s) are you using?

    Can you please copy paste the info from Help | About MAXSURF, Sys Info for me.

    Thanks,

    James

  • 0
    License:
     
     
    Multiframe:
    Program : Multiframe Advanced 64-bit
    Version : 17.00.01.59
    Build No. : 59
    Date : Nov 20 2013 -- 13:02:47
     
    Licensing Status: Trial Mode
      Days Left: 17 Days left
     
    Operating System : Windows 7/Server 2008 R2
    OS Build string : 6.2 (Build No: 9200 - )
     
    Memory load = 12%
    Total physical memory = 34269999 k
    Avail. Physical memory = 30089846 k
    Total Page File = 39370 M
    Avail. Page File = 33401 M
    Total Virtual memory = 140737488 M
    Avail. Virtual memory = 140732837 M
     
    DongleOverride is NOT set
    Country : Croatia (HR)
    Steel Designer installed
    Steel Designer Module is active
    Steel Design Code: ASD is active
    Steel Design Code: AIJ is active
    Steel Design Code: AS4100 is active
    Steel Design Code: NZS3404 is active
    Steel Design Code: LRFD is active
    Steel Design Code: AIJLRFD is active
    Steel Design Code: BS5950 is active
    Steel Design Code: EC3 is active
    Steel Design Code: AS4600 is active
    Steel Design Code: AISI Specification is active
    Nonlinear Analysis installed
    Nonlinear Analysis Module is active
     
    International Version
     
    Trial Version
     
    Maxsurf:
     
    Program : Maxsurf Stability Enterprise 64-bit
    Version : 20.00.05.47
    Build No. : 47
    Date : Jan 27 2015 -- 18:44:11
     
    Licensing Status: Trial Mode
      Days Left: 17 Days left
     
    Operating System :
    OS Build string : 6.2 (Build No: 9200 - )
     
    Memory load = 12%
    Total physical memory = 34269999 k
    Avail. Physical memory = 30063247 k
    Total Page File = 39370 M
    Avail. Page File = 33378 M
    Total Virtual memory = 140737488 M
    Avail. Virtual memory = 140732847 M
     
    DongleOverride is NOT set
    Country : Croatia (HR)
    OpenGL Rendering Time Information:
    No Rendering Information Available Yet.
     
  • 0 Offline in reply to zdenko

    Thanks for that info

    Can you please go to Edit | License Preferences and confirm that you are using the MAXSURF Enterprise licence.

    The 2 screen captures from your license management tool look like they are from separate computers. The first screengrab shows that you have a checked out licence, but the second screengrab should show that licence available in the lower half of the dialog.

    I'll ask a colleague from license teams to contact you on this one as something isn't looking right.

    Regards,

    James

  • 0
    Yes, it is wiered indeed, as I stated in the original post, license manager indicates that license is in use when in fact it is not.
     
     
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