Hello, Please let me know if I need to forward this ticket to a different department, thanks. I've had this issue where the Bentley, Maxsurf Software Suite crashes while launching on my home computer, it worked on my old home PC before I upgraded but has since started this issue so I am certain it is not a licensing issue as it has the license status as 'OK' then begins to open the selected program before disappearing.I can use the software at my University on the lab computers with the same account but our internal storage system is incredibly slow for running any calculations.I have tried re-downloading, re-installing and also re-installing windows on my computer and have seen the same issue every time with the following log, the same error occurs with the modeler, and stability program:
SourceMAXSURF Motions
SummaryStopped working
Date10/07/2022 4:30 PM
StatusReport sent
DescriptionFaulting Application Path: C:\Program Files\Bentley\Offshore\MAXSURF CONNECT Edition V23\MaxsurfMotions64.exe
Problem signatureProblem Event Name: BEX64Application Name: MaxsurfMotions64.exeApplication Version: 23.5.0.139Application Timestamp: 62701067Fault Module Name: MaxsurfMotions64.exeFault Module Version: 23.5.0.139Fault Module Timestamp: 62701067Exception Offset: 0000000000a780d1Exception Code: c0000409Exception Data: 0000000000000002OS Version: 10.0.19043.2.0.0.768.101Locale ID: 3081Additional Information 1: fa74Additional Information 2: fa74e9ec4711b4a34274135ba7f43d8dAdditional Information 3: 5f21Additional Information 4: 5f21d47e9750f1e891d33cbb966db312
Extra information about the problemBucket ID: 3356744643f8be92ac42454bf12a686a (2036266173995837546)
I don't know if this will be helpful but I can't find a solution anywhere online.
Thanks,
Henry
Hello,
I have moved your post to the MAXSURF forum.