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MAXSURF | MOSES | SACS | OpenWindPower - Wiki Crash Occurs During Analysis
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     Questions about this article, topic, or product? Click here. 

    Crash Occurs During Analysis

    QUESTION:

    Suppose our analysis get stopped in between due to unexpected error in Maxsurf Stability, can we restart the analysis from that point?

    ANSWER:

    If a crash occurs during an analysis, a crash dump file (MAXSURFexe..dmp) will be created in user's local application data folder: %localappdata%\crashdumps (eg C:\Users\user.name\AppData\Local\CrashDumps) Please zip up this file and include it with your support request along with the software version number and some information about what you were doing when the crash occurred and this will help up us identify why the crash occurred and enable us to prevent the crash occurring in the future.

    Also MAXSURF creates backup files depending on the version you were using, there should be a temp file left which gets saved every few minutes. These are normally  deleted when the application closes normally but in the event of a crash these can be used to recover your model. They have the format: _MAXSURF_Modeler_Restore_22-12-20_09-01-12.msd. They are located in %temp% (eg C:\Users\user.name\AppData\Local\Temp). The backup can be turned off or the time interval adjusted with registry settings.

    • Maxsurf
    • maxsurf crash
    • Maxsurf Stability
    • crash during analysis
    • Maxsurf Stability Advanced
    • crash dump
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    • Jochelle Tumulak Created by Bentley Colleague Jochelle Tumulak
    • When: Mon, Dec 19 2022 10:08 PM
    • Jochelle Tumulak Last revision by Bentley Colleague Jochelle Tumulak
    • When: Wed, Mar 22 2023 8:53 PM
    • Revisions: 6
    • Comments: 0
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