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How did I incur overcharges for 3 license of AutoPIPE when I only have 2 license?
AutoPIPE V8i 09.05.xx.xx and lower does not support trust licensing, and since these version of the program require an available license, how can I possible be over using my licenses?
AutoPIPE V8i 09.06.xx.xx and higher does support trust licensing, how would I incur over-usage with this version of the application.
Regardless which version you are using the first suggestion is to ask your on-site Bentley Administrator to log into the SELECTServer and pull a usage report for the time period in question. If you have access to the SELECTServer but do not know how to create such a report, contact the Bentley Licensing department for assistance.
Example: Company has received information that there has been over-usage for AutoPIPEor or other applications for the past billing cycle, Where can they I get details of when the over charges occurred?
More details are only available to those people who have been appointed as Bentley On-site Administrators. They can log onto the Bentley SELECTServer and runs a "Daily Peak Application Usage" report (example shown below):
Note, that this account, shown int he image above, only has 2 licenses on their contract. This is indicated by 2 methods:
1. Numerically, in the column indicating "License" = 2.
2. Graphically, the bold horizontal line is placed at a height of 2 per the left axis of the chart. Any indications above this line is an over-usage occurrence.
For a given period, Bentley allows 3 over-usage, However as seen above, there was 7 occurrences during this period. As a result, a invoice for the over-usage is sent out to the respective company.
How can I see what occurred on these days to indicate overcharges?
To clearly understand why the over-usage occurred, create an "Application Usage By Hour Report", shown below
Here one can clearly see when particular applications are checked out and checked back in.
User #1, checked out the license from 10:05 PM to 10:11 PM
User #2, had 1 license checked out the entire day.
User #3, checked out a license from 1:27 PM to 10:01 PM
Since SELECTServer XM release (over 8 years ago), license usage has been counted by the number of machines that used a product at any time in a given hour. The number of machines using the product simultaneously at a given moment has no bearing on the usage calculation. For example, the company in the screenshot above has two licenses of a product, yet usage numbers greater than two licenses are still possible since a User may check the license back in earlier in the hour to be checkout by another User by the product later in the same measured hour.
Example:
Company has only two licenses, where the application needs a license in order to function. However, an over-usage was logged, How could that of happened?
Answer:
SELECT Open Access Usage Calculation
The application was used by 3 different computers during the 10 'o clock hour (i.e. 10:00 PM-10:59 PM).
User #1 - from 10:05 pm to 10:11 pm - logged as 1 usage
User #2 - from 10:00 pm to 10:59 pm - logged as 1 usage
User #3 - from 10:00 pm to 10:01 pm - logged as 1 usage
Total usage = 3
Again, this Bentley policy of accounting for application usage is nothing new. In the past, over-usages were dealt with by the Account Managers making personal phone calls, which took a considerable amount of time. However, today the process has since been automated, allowing for notifications to be transmitted in a more timely manner for all users.
Please note that Quarterly Term License (QTL) invoices for over-usage may in some cases be cheaper than purchasing a new license. So overuse should not necessarily be viewed as a penalty. It is essentially a quarterly lease that is provided only as needed. Your account manager can help you determine the most cost-effective mix of product licenses to own and over-usage charges to be expected for a given time-period. For complete details on Select Open Access, see also the following: Maximize your Success with SELECT Open Access
Additional SELECT Open Access FAQ on Over-usage
Bentley AutoPIPE
Bentley Technical Support KnowledgeBase
Bentley LEARN Server
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