Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
AutoPIPE
  • Product Communities
AutoPIPE
AutoPIPE Wiki > Log a Service Request for AutoPIPE Technical support
    • Sign In
    • -Pipe and Vessel Stress Analysis - Wiki
      • -.Bentley AutoPIPE
        • +- General Information about AutoPIPE
        • +- NEW User Guide for AutoPIPE
        • -- Technical Support - AutoPIPE
          • > Bentley Phone Queue
          • -> Log a Service Request for AutoPIPE Technical support
            • Q. How to log a Case for review using AutoPIPE?
            • Q. How to log a Case for review using CONNECTION Center?
            • Q. How to log a Case for review using www.bentley.com ?
            • Q. What to do if a new case has been filed with Bentley Technical Support and then is resolved without TSG help?
            • ~ How to review old Bentley Service Request submitted before May 4 2023
          • +AutoPIPE procedures: what to do with this file I received from Bentley Technical support
          • +Q, What is the best way to send files for AutoPIPE technical support
          • Q. How do I Clear Browser Cache on a PC?
          • Q. How to correctly use the "I like / Dislike something" buttons in AutoPIPE?
          • Q. How to gather AutoPIPE user's computer information?
          • Q. How to log a new Feature / Enhancement for AutoPIPE or AutoPIPE Vessel?
          • Q. How to post questions on Product specific Forum page (ex. Post message to STAAD Forum)?
          • +Q. How to run a basic test in AutoPIPE to confirm the application is installed and functioning correctly?
          • +Q. Problem with AutoPIPE, how to debug the actual cause of the problem?
          • Q. What is an AutoPIPE APC file, how is it created, & where is it saved too?
          • +Q. What to do when AutoPIPE crashes?
          • Q. Why has my AutoPIPE product Service Request Status been set to "Closed-Duplicate" ?
          • This is my new page for demonstrations in AutoPIPE
        • +Batch Processing, ITS, and ATS using AutoPIPE
        • AutoPIPE QA&R program
        • +Download - Install - Release Notes - AutoPIPE
        • +File / Model Management using AutoPIPE
        • +General - AutoPIPE
        • +Graphics - AutoPIPE
        • +Grids (Input & Results) - AutoPIPE
        • +Import and Export - AutoPIPE
        • +Known Issues in AutoPIPE (Enhancements, defects, etc..)
        • +Libraries - AutoPIPE
        • +License AutoPIPE -
        • +Loads and Load Sets - AutoPIPE
        • +Localization (Non-English Language) - AutoPIPE
        • +Modeling Approaches in AutoPIPE
        • +Modules (i.e. Flange Analysis, Spring Hanger Selection, Rotating Equip, TTA) in AutoPIPE
        • +Piping codes - AutoPIPE
        • +Post Processing - AutoPIPE
        • +Printing - AutoPIPE
        • +Reports - AutoPIPE
        • Security
        • +Settings - AutoPIPE
        • +Stress Isometrics - AutoPIPE
        • +Technology Productivity Capabilities
        • +Warnings, Errors, Crashed, Confirm, etc.. messages in AutoPIPE
      • +.Bentley AutoPIPE Vessel (powered by Microprotol)
      • +ADL PIPE
      • +Bentley AutoPIPE Nozzle
      • +Bentley PlantFLOW
      • +Bentley PULS
    • +AutoPIPE Brand Learning Resources
    • +Attend a live meeting with an AutoPIPE Analyst

     
     Questions about this article, topic, or product? Click here. 

    > Log a Service Request for AutoPIPE Technical support

    Problem:

    I need Technical support for AutoPIPE, How do I log a Case and get an answer to my questions?

    Solution:

    Every problem / enhancement request with AutoPIPE should start by logging a new Case from the CONNECTION Center. Each Case has a unique number associated to it to enable easy tracking of a reported issues/enhancements. When contacting Bentley, any analyst can refer to that number and have immediate access to all the account information and details on all communication between the user, analyst, and development team's responses.

    Users are advised from addressing technical inquiries to Bentley Personnel directly as such individuals may be out of the office and may not respond for a long period of time. By logging a Case, the available analyst will become aware of the new problem and take appropriate action. The user will also get an automated reply that they can reply to with extra information or files (upload all the models, screenshots, etc. in one ZIP file), and CC any additional people (ex. Bentley Personnel) that they think is necessary. This guarantees that every email communication is accurately recorded for future use.

    Note: Known issue with Bentley Cloud Services Status

    There are 4 different options to log a Bentley Service Request:

    Option #1: General Procedure using AutoPIPE 

    or complete Portal training material - here

    Option #2: CONNECTION Center

    Option #3: Using www.bentley.com

    Option #4: Call Bentley by phone - click here

    Contact Bentley Systems Inc by phone and request that a Service Ticket be logged for you.

    A short time after successfully submitting an SR to Bentley you will receive a phone call or additional emails from Bentley Technical Support about your issue. If it was an email, only by replying to these specially formatted emails will the Bentley Service Request manager be able to correctly update the SR and notify the Bentley Analyst that you have sent a reply.  As mentioned earlier, you can CC additional people on these special formatted email communications.

    All emails that are sent to support@bentely.com that are not formatted correctly maybe lost and never responded to.

    If you see:

    "Access Denied" message

    Only people who have the correct User Entitlement can log a service request. If you were denied access, please contact your Bentley On-site Admin to ensure that you have the correct privileges enabled. If you continue to have troubles logging a Service Request contact your local Bentley Office for support. 

    See Also

    Review Old Service Request

    Bentley Cloud Services Status

    Technical Support

    New Service Request

    Subscription Service Portal

    Bentley AutoPIPE


    Regards,
    Mike Dattilio
    Bentley Product Advantage Group Senior Analyst
    Bentley Systems Inc
    =============================================================================


    NEW Bentley AutoPIPE v12.3


    What's your idea

    Bentley AutoPIPE

    AutoPIPE's New Feature:
    Support Optimizer

    Working From Remote Location
    / Home with AutoPIPE 

    AutoPIPE Training
    Webinar
    Help

    Note: Licensing: (PDF file)
    For all Bentley V8i versions and lower.
    Bentley SELECTServer will be deprecated

    • Log Enhancement / Defect
    • AutoPIPE
    • Log Service Request
    • Log
    • Technical Support
    • Share
    • History
    • More
    • Cancel
    • Mike Dattilio Created by Bentley Colleague Mike Dattilio
    • When: Mon, Oct 6 2014 10:35 AM
    • Mike Dattilio Last revision by Bentley Colleague Mike Dattilio
    • When: Wed, May 10 2023 4:20 PM
    • Revisions: 87
    • Comments: 0
    Recommended
    Related
    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies