15. On some computers, dialog do not appear correctly when opened in AutoPIPE CONNECT v.11.00.00.22, why?

Applies To
Product(s):	AutoPIPE
Version(s):	ALL;
Area:	Graphics
Original Author:	Bentley Technical Support Group
Date Logged & Current Version	March. 2017 11.00.00.22

Problem:

On some computers, dialog (ex. Nozzle, Tee, Support, etc..) do not appear correctly when opened in AutoPIPE CONNECT v.11.00.00.22, why?

How to fix it?

Solution:

On Windows 7 if basic or high contrast theme* is selected, following dialogs may not render correctly and end up displaying all input fields in a single row.

- Insert/Modify Support
- Insert/Modify Tee
- Insert/Modify Nozzle
- Insert/Modify Rotating Equipment

Note 1: This issue is reproduced when default windows theme is set to any of the basic and high contrast themes. e.g. Windows 7 Basic

Avoidance

1. From the Start menu select the Control Panel
2. Select Appearance and Personalization, then press Change the theme
3. Select from any of the default Aero themes displayed. e.g. Windows 7

Note 2: This issue is not repeatable in Windows 8 or later versions.

This issue has been

Logged under:

TFS-D570117: Several program input dialogs do not render correctly on Windows 7 when basic or high contrast themes are used

Fixed in:

AutoPIPE CONNECT 11.01 and higher. Highly suggested to upgrade to latest version of Software.

If the above steps does not resolve the issue when using AutoPIPE CONNECT v. 11.0.0.22 then please log a Bentley Service Request mentioning this site and ask for new software installation download.

Install Software:

Note: Expiring

i. BENTLEY's SUPPORT POLICY

ii. SELECTserver Deprecation FAQ (PDF)

a. Download software using web link in Service Request reply from technical support.

b. Completely uninstall AutoPIPE CONNECT 11.00.00.22

c. Install new software downloaded above.

d. Start using application.