02. Application graphic screen and license dialog are blank when starting AutoPIPE Vessel

Applies To
Product(s):	AutoPIPE Vessel
Version(s):	ALL
Area:	Start-up
Date Logged & Current Version	Jan 2018 40.04.00.08

Problem:

AutoPIPE vessel after being installed and started shows a blank screen, see below:

Why and how to avoid?

Solution:

Does the computer have both of the following applications installed:

1. Windows 7 Pro x64

2. Adobe Acrobat Pro 9 Extended

If no, contact Bentley Technical support or log a Bentley Service request adding the following information here.

If YES, continue below.

WORKAROUND

Remove the 3D Capture component installed by Acrobat Pro 9 Extended, this will yield warning when Adobe is launched. Plugin can be re-enable using Adobe's installer.

02. Application graphic screen and license dialog are blank when starting AutoPIPE Vessel

Problem:

Solution:

WORKAROUND

See Also