| Applies To | |
| Product(s): | AutoPIPE Vessel |
| Version(s): | ALL |
| Area: | Start-up |
| Date Logged & Current Version | Jan 2018 40.04.00.08 |
Problem:
AutoPIPE vessel after being installed and started shows a blank screen, see below:
Why and how to avoid?
Solution:
Does the computer have both of the following applications installed:
1. Windows 7 Pro x64
2. Adobe Acrobat Pro 9 Extended
If no, contact Bentley Technical support or log a Bentley Service request adding the following information here.
If YES, continue below.
WORKAROUND
Remove the 3D Capture component installed by Acrobat Pro 9 Extended, this will yield warning when Adobe is launched. Plugin can be re-enable using Adobe's installer.