AutoPIPE Wiki 17. Dialog fonts appear smaller or blurry when using AutoPIPE, why?

17. Dialog fonts appear smaller or blurry when using AutoPIPE, why?

Applies To
Product(s):	AutoPIPE
Version(s):	ALL;
Area:	Graphics
Date Logged & Current Version	April. 2018 11.02.00.10

Problem:

Dialog fonts appear smaller or blurry when using AutoPIPE, why?

Why and how to fix it?

Solution:

Overall, there could be any number of reasons why the fonts may appear smaller or blurry. Review the Avoidance section for possible solutions.

Avoidance:

One or more of the following may apply:

1. Missing Fonts on computer

AutoPIPE has 2 different types of dialogs: Type 1 and Type 2

Type 1 dialog uses Font name = Courier New, Size = 8 pt

Type 2 dialog uses Font name = MS Sans Serif, Size = 8 pt

Confirm that the computer has required font names installed

a. Open the Start Menu. Type "command prompt" or "cmd" in the search box. Press "Enter" on the keyboard to open the Windows Command Prompt.

b. Note the directory path. and change as needed.

c. Enter the following command at the next prompt, then press "Enter:"

dir \ C:\WINDOWS\Fonts >WindowsFontList.txt

d. Entering this command creates a text file called "WindowsFontList" at the file path. The "WindowsFontList" file contains a log of all of the files contained within the C:\WINDOWS\Fonts folder. In other words, it contains a list of fonts currently installed on the computer.

e. Enter the following command at the next prompt, then press "Enter:

dir \ C:\Users\%USERPROFILE%\AppData\Local\Microsoft\Windows\Fonts >UserFontList.txt

f. Entering this command creates a text file called "UserFontList" at the file path. The "UserFontList" file contains a log of all of the files contained within the folder. In other words, it contains a list of fonts currently installed on the computer under the user's profile.

g. Review both list. The folder must contain both the following:

Courier New = "cour.ttf"

MS Sans Serif = "sserife.fon"

Note:

1. Do not be fooled, Microsoft Sans Serif is a different font. MS Sans Serif should be installed

2. Starting with AutoPIPE 12.09, see readme file for fonts required by the program.

Arial

Calibri

Consolas

Courier New

Georgia

Microsoft Sans Serif

MS Sans Serif

Segoe UI

Times New Roman

The Microsoft Font redistribution policy says

"Apart from the document embedding rights described previously, you may not redistribute the Windows fonts. You may not copy them to other computers or servers, and you may not convert them to other formats, including bitmap formats, or modify them."

So, the recommend way to get these fonts is to repair/reinstall windows.

2. Windows theme

Windows theme should be set to a Windows default setting.

Steps to change Theme:

Step 1: Right click anywhere on the desktop.

Step 2: Select Personalization, located at the bottom of the listing.

Step 3: Select Windows 10 or Windows 7 default theme

3. Using Windows 10

MS Windows web site has issued a warning about blurry fonts "Fix Blurry Fonts problem in Windows 10"

This web page suggest the following to help fix the problem:

a. Disable DPL virtualization
b. Lower the overall Windows DPI setting
c. Use Windows 10 DPI Fix Tool.

4. Delete registry font keys

Delete the "MS Sans Serif,0" registry key from here:

>Computer

> HKEY_LOCAL_MACHINE

> SOFTWARE

> Microsoft

> Windows NT

> CurrentVersion

> FontSubstitutes

Then restart systems, and try to reproduce the issue

5. Update Bios on the computer

Check current Bios version.

1. Navigate to your computer’s search bar at the bottom left of your home screen.

2. Search for “System Information”

3. Once you’re in the System Information window, you’ll be able to see a variety of information about your computer and its operating system, including BIOS version/date and BIOS mode. From here, you can take note of your software version to check if there are any updates to be made.

Update your Bios

This can be an intensive process, suggest that you contact your company IT department or perform a google search for detailed instructions.

If none of the above resolve this issue. Please submit a new Bentley Service Request for AutoPIPE and include the following files:

1. Open Regedit:

2. Goto "Computer\

HKEY_LOCAL_MACHINE|

SOFTWARE\

Microsoft\

Windows NT\

CurrentVersion\"

3. Find folder Fonts

4. Right mouse click on the folder and select Export

5. Save the file to the desktop to with name = Windows Fonts

6. Find folder FontSubStitutes.

7. Right mouse click on the folder and select Export

8. Save the file to the desktop to with name = Windows FontsSub

9. Goto "Computer\

HKEY_LOCAL_MACHINE\

SOFTWARE\

WOW6432Node\

Microsoft\

Windows NT\

CurrentVersion\"

10. Again, find folder Fonts

11. Right mouse click on the folder and select Export

12. Save the file to the desktop to with name = WOW Fonts

13. Find folder FontSubStitutes.

14. Right mouse click on the folder and select Export

15. Save the file to the desktop to with name = WOW FontsSub

Send all 4 files for review.

In addition, take screenshot of following dialogs from AutoPIPE

Run dialog (Insert/Modify > Run)
Valve dialog (Insert/Modify > Valve)
Input listing dialog (Results > Quick Reports > Input Listing)

Attach / Send a total of 7 files for Technical support review.