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AutoPIPE Wiki Q. "Error 0xc0000005:" displayed in log file when installing AutoPIPE
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            • Q. "Your user account does not have write access in the AutoPIPE program folder"..... message appears when installing AutoPIPE, why?
            • Q. "0xfffffffe" and "BeKBNotFound = KB4340917" appears in log file after AutoPIPE crashed while installing, why?
            • Q. "Error 0x80070005:" displayed in log file when installing AutoPIPE
            • Q. "Error 0x80070070" message was displayed when installing AutoPIPE
            • Q. "Error 0x8007051b:" displayed in log file when installing AutoPIPE
            • Q. "Error 0x80070643" message appears when installing AutoPIPE, why?
            • Q. "Error 0x800713ec" displayed in log file when installing AutoPIPE
            • Q. "Error 0xc0000005:" displayed in log file when installing AutoPIPE
            • Q. "Error 1001. An exception occurred while uninstalling"... message appears when uninstalling AutoPIPE, why?
            • Q. "Error 1603" or "AutoPIPE Preview Handler encountered an unexpected error - The error code is 2908" occurred when installing AutoPIPE
            • Q. "Error 1607: Unable to install InstallShield Scripting Runtime." message was displayed when installing AutoPIPE
            • Q. "Error :0x80070570" displayed in log file when installing AutoPIPE
            • Q. "Error code: 0x80070661" - occurred when installing AutoPIPE, why?
            • Q. "Error code: 0x80070666" AutoPIPE Preview Handler - occurred when installing AutoPIPE, why?
            • Q. "Error: 0x800f0954" displayed when installing AutoPIPE
            • Q. "Error:= 1625" displayed when installing AutoPIPE
            • Q. "InstallDriver Module: InstallDriver Module has stopped working"... message appeared when installing AutoPIPE application, why?
            • Q. "The installer has encountered an unexpected error installing this package. The error code is 2738"... message appears when trying to install AutoPIPE or OPIM, why?
            • Q. User computer fails to update Windows features when AutoPIPE is installed, why?
            • Q. When installing AutoPIPE, program appears to be stuck / frozen, what can be done to complete installation?
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     Questions about this article, topic, or product? Click here. 

    Q. "Error 0xc0000005:" displayed in log file when installing AutoPIPE

    Applies To
    Product(s): AutoPIPE
    Version(s): ALL;
    Area: Installing
    Date Logged
    & Current Version
    April. 2018
    11.03.00.08

    Problem:

    When trying to install AutoPIPE, an error message message was found in installation log file:

    Faulting application name: autopipe.exe, version: 11.3.0.8, time stamp: 0x5ac26bcc
    Faulting module name: InProcessClient32.dll_unloaded, version: 0.0.0.0, time stamp: 0x5ace71c4
    Exception code: 0xc0000005
    Fault offset: 0x745ef920
    Faulting process id: 0xf04
    Faulting application start time: 0x01d3ebd8de080e1d
    Faulting application path: C:\Program Files (x86)\Bentley\AutoPIPE CONNECT v11\autopipe.exe
    Faulting module path: InProcessClient32.dll
    Report Id: 1c219e17-57cc-11e8-a96c-54e1ad30bb6a

    Or

    InProcessClient64.dll. appears

    OR

    Why does this occur and hod best to avoid it. 

    Solution:

    This appears to be caused by an antivirus blocking the program (Sentinel One anti-virus). Two options are possible

    1. Disable the antivirus ( ex. Sentinel Agent) and test the program

    2. Add the program to exceptions in the antivirus settings. 

    It may be useful to exclude the AutoPIPE folders and sub-folders:
    C:\Program Files (x86)\Bentley\
    C:\ProgramData\Bentley
    C:\Users\username\AppData\Roaming\Bentley
    C:\Users\username\AppData\Local\Temp
    Also, creating exceptions for the various types of files used by AutoPIPE products can be helpful. For a complete list contact Bentley AutoPIPE

    3. Try launching the program from the executable file and run as administrator. 

    4. In some cases the anti-virus software may have prevented the application from installing correctly and therefore completely uninstall, reboot (important), download a fresh copy of the application from the Software downloads, and reinstall will be required.

    At this point if the problem still persist, refer to the following:

    a. 0xc0000005: The Best Ways to Solve the Windows Error

    b. Application Error (0xc0000005) - Microsoft Community

    c. Fix a corrupted user profile in Windows

    If the problem persists after exhausting all attempts made from above information, then please log a Bentley Service Request and provide a WINDBG log file for review.

    See Also

    MicroStation Connect does not start (SentinelOne)

    Bentley AutoPIPE

    • 0xc0000005
    • error
    • AutoPIPE
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    • Mike Dattilio Created by Bentley Colleague Mike Dattilio
    • When: Mon, May 21 2018 4:09 PM
    • Mike Dattilio Last revision by Bentley Colleague Mike Dattilio
    • When: Wed, Apr 27 2022 11:10 AM
    • Revisions: 10
    • Comments: 0
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