When trying to install AutoPIPE, an error message message was found in installation log file:
Faulting application name: autopipe.exe, version: 220.127.116.11, time stamp: 0x5ac26bccFaulting module name: InProcessClient32.dll_unloaded, version: 0.0.0.0, time stamp: 0x5ace71c4Exception code: 0xc0000005Fault offset: 0x745ef920Faulting process id: 0xf04Faulting application start time: 0x01d3ebd8de080e1dFaulting application path: C:\Program Files (x86)\Bentley\AutoPIPE CONNECT v11\autopipe.exeFaulting module path: InProcessClient32.dllReport Id: 1c219e17-57cc-11e8-a96c-54e1ad30bb6a
Why does this occur and hod best to avoid it.
This appears to be caused by an antivirus blocking the program (Sentinel One anti-virus). Two options are possible
1. Disable the antivirus ( ex. Sentinel Agent) and test the program
2. Add the program to exceptions in the antivirus settings.
3. Try launching the program from the executable file and run as administrator.
4. In some cases the anti-virus software may have prevented the application from installing correctly and therefore completely uninstall, reboot (important), download a fresh copy of the application from the Software downloads, and reinstall will be required.
At this point if the problem still persist, refer to the following:
a. 0xc0000005: The Best Ways to Solve the Windows Error
b. Application Error (0xc0000005) - Microsoft Community
c. Fix a corrupted user profile in Windows
If the problem persists after exhausting all attempts made from above information, then please log a Bentley Service Request and provide a WINDBG log file for review.