Why has my new case for product support been closed with:
a. resolution = Out of Scope / Duplicate,
b. Duplicate issue,
c. Duplicate case cancelled
When a new case is directly related to another one that has already been logged, its Status is typically changed to one of the following: "Out of Scope/Duplicate," "Duplicate Issue," and/or "Duplicate Case Cancelled." Bentley should therefore close one of these cases and proceed with processing and responding to the user in the original case.