| Applies To | |
| Product(s): | AutoPIPE |
| Version(s): | ALL; |
| Area: | Technical Support |
| Date Logged & Current Version | April. 2018 11.03.00.08 |
Problem:
Why has my new case for product support been closed with:
a. resolution = Out of Scope / Duplicate,
b. Duplicate issue,
c. Duplicate case cancelled
Solution:
When a new case is directly related to another one that has already been logged, its Status is typically changed to one of the following: "Out of Scope/Duplicate," "Duplicate Issue," and/or "Duplicate Case Cancelled." Bentley should therefore close one of these cases and proceed with processing and responding to the user in the original case.