Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
AutoPIPE
  • Product Communities
AutoPIPE
AutoPIPE Wiki Q. "The installer has encountered an unexpected error installing this package. The error code is 2738"... message appears when trying to install AutoPIPE or OPIM, why?
    • Sign In
    • -Pipe and Vessel Stress Analysis - Wiki
      • +ADL PIPE
      • -Bentley AutoPIPE
        • +- General Information about AutoPIPE
        • +- NEW User Guide for AutoPIPE
        • +- Technical Support - AutoPIPE
        • +Batch Processing, ITS, and ATS using AutoPIPE
        • AutoPIPE QA&R program
        • +Download - Install - Release Notes - AutoPIPE
        • +File / Model Management using AutoPIPE
        • +General - AutoPIPE
        • +Graphics - AutoPIPE
        • +Grids (Input & Results) - AutoPIPE
        • +Import and Export - AutoPIPE
        • +Known Issues in AutoPIPE (Enhancements, defects, etc..)
        • +Libraries - AutoPIPE
        • +License AutoPIPE -
        • +Loads and Load Sets - AutoPIPE
        • +Localization (Non-English Language) - AutoPIPE
        • +Modeling Approaches in AutoPIPE
        • +Modules (i.e. Flange Analysis, Spring Hanger Selection, Rotating Equip, TTA) in AutoPIPE
        • +Piping codes - AutoPIPE
        • +Post Processing - AutoPIPE
        • +Printing - AutoPIPE
        • +Reports - AutoPIPE
        • Security
        • +Settings - AutoPIPE
        • +Stress Isometrics - AutoPIPE
        • +Technology Productivity Capabilities
        • -Warnings, Errors, Crashed, Confirm, etc.. messages in AutoPIPE
          • "1 Interrupted Action" messages displayed while coping AutoPIPE file, why?
          • +"Alert" Messages displayed in AutoPIPE
          • +"AutoPIPE Licensing" Messages displayed in AutoPIPE
          • +"Autopipe.exe" Messages displayed in AutoPIPE
          • +"Beam Section" Messages displayed in AutoPIPE
          • +"Bentley AutoPIPE" Messages displayed in AutoPIPE
          • +"Bentley Systems, Inc" Messages displayed in AutoPIPE
          • "Bentley.lictransmit for Windows has stopped working" message appears when using AutoPIPE program, why?
          • +"Blank" Messages displayed in AutoPIPE
          • +"Bolts*" Messages displayed in AutoPIPE
          • +"Confirm" Messages displayed in AutoPIPE
          • +"Error" messages displayed in AutoPIPE
          • +"Flange*" Messages displayed in AutoPIPE
          • +"Incorrect Data" messages displayed in AutoPIPE
          • +"Intel(r) Visual Fortran run-time error" messages displayed in AutoPIPE
          • +"Invalid Format" messages displayed in AutoPIPE
          • +"License Management Tool" Messages displayed in AutoPIPE
          • "Message from SofTrack" Messages displayed in AutoPIPE
          • +"Microsoft .NET Framework".. messages displayed in AutoPIPE
          • "Microsoft Visual C++ Runtime Library" message appears in AutoPIPE
          • "New Case Failed" Messages displayed in AutoPIPE
          • +"Note" Messages in AutoPIPE
          • +"PCFin" Messages displayed in AutoPIPE
          • +"Report Generator Error" Messages displayed in AutoPIPE
          • +"Reverse Segment" Messages displayed in AutoPIPE
          • +"SACS Export Error" messages displayed in AutoPIPE
          • +"Script Error" messages displayed in AutoPIPE
          • +"Text Node Editor" Messages displayed in when using OPIM from within AutoPIPE
          • "Unable to Import the Excel File..." Messages displayed in AutoPIPE
          • +"Warnings" Messages displayed in AutoPIPE
          • 01. "C:\Program Files (X86)\..." - Type mismatch dialog message appears when reviewing the results grids in AutoPIPE, why?
          • +Application Crashed or Freezes - AutoPIPE
          • AutoPIPE Report Viewer has stopped working
          • +Blank Messages displayed in AutoPIPE
          • +Issues that occur when exporting files from AutoPIPE
          • +Issues that occur when generating Reports from AutoPIPE
          • +Issues that occur when importing PXF files into AutoPIPE
          • -Known errors that occur when Installing / Uninstalling AutoPIPE
            • "Failed to extract Microsoft Visual C++ xxx Redistributable"... message appears when trying to install AutoPIPE, why?
            • "Failed to install Bentley Connection Client"... message appears when trying to install AutoPIPE, why?
            • "Failed to install iTwin Services Add-in"... message appears when trying to install AutoPIPE, why?
            • Q. "Your user account does not have write access in the AutoPIPE program folder"..... message appears when installing AutoPIPE, why?
            • Q. "0xfffffffe" and "BeKBNotFound = KB4340917" appears in log file after AutoPIPE crashed while installing, why?
            • Q. "Error 0x80070005:" displayed in log file when installing AutoPIPE
            • Q. "Error 0x80070070" message was displayed when installing AutoPIPE
            • Q. "Error 0x8007051b:" displayed in log file when installing AutoPIPE
            • Q. "Error 0x80070643" message appears when installing AutoPIPE, why?
            • Q. "Error 0x800713ec" displayed in log file when installing AutoPIPE
            • Q. "Error 0xc0000005:" displayed in log file when installing AutoPIPE
            • Q. "Error 1001. An exception occurred while uninstalling"... message appears when uninstalling AutoPIPE, why?
            • Q. "Error 1603" or "AutoPIPE Preview Handler encountered an unexpected error - The error code is 2908" occurred when installing AutoPIPE
            • Q. "Error 1607: Unable to install InstallShield Scripting Runtime." message was displayed when installing AutoPIPE
            • Q. "Error :0x80070570" displayed in log file when installing AutoPIPE
            • Q. "Error code: 0x80070661" - occurred when installing AutoPIPE, why?
            • Q. "Error code: 0x80070666" AutoPIPE Preview Handler - occurred when installing AutoPIPE, why?
            • Q. "Error: 0x800f0954" displayed when installing AutoPIPE
            • Q. "Error:= 1625" displayed when installing AutoPIPE
            • Q. "InstallDriver Module: InstallDriver Module has stopped working"... message appeared when installing AutoPIPE application, why?
            • Q. "The installer has encountered an unexpected error installing this package. The error code is 2738"... message appears when trying to install AutoPIPE or OPIM, why?
            • Q. User computer fails to update Windows features when AutoPIPE is installed, why?
            • Q. When installing AutoPIPE, program appears to be stuck / frozen, what can be done to complete installation?
      • +Bentley AutoPIPE Nozzle (WinNOZL)
      • +Bentley AutoPIPE Vessel (powered by Microprotol)
      • +Bentley PlantFLOW
      • +Bentley PULS
    • Multi-lingual announcement from BENTLEY TECHNICAL SUPPORT.
    • Working at Home with AutoPIPE
    • +AutoPIPE Brand Learning Resources
    • +Attend a live meeting with an AutoPIPE Analyst

    You are currently reviewing an older revision of this page.

    • History View current version

    Q. The installer has encountered an unexpected error installing this package. The error code is 2738... message appears when trying to install AutoPIPE or OPIM, why?

    Applies To
    Product(s): AutoPIPE
    Version(s): ALL;
    Area: Install
    Date Logged
    & Current Version
    Sept. 2018
    11.04.00.10

    Problem:

    The following appears when trying to install AutoPIPE or OPIM:

    ---------------------------
    OpenPlant Isometric Manager V8i (select series 6)
    ---------------------------
    “The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738.”
    ---------------------------
    OK
    ---------------------------

    Solution:

     A google search found the following results:

    - This error occurs because the Windows Script Engine is not properly registered.

    Avoidance:

    Windows Vista, Windows 7

    a. In the Start menu, type cmd in the Start Search field.

    b. Right-click on cmd in the list of search results and click Run as administrator in the pop-up menu. If Windows needs your permission to continue, click Continue (If you are not logged in as an administrator, you will need to authenticate with an administrator login and password).

    c. In the Command Prompt window, enter the following command:

    regsvr32 vbscript.dll
    

    d. Press Enter on the keyboard. A message should appear stating: “DllRegisterServer in vbscript.dll succeeded.”
    Note: If you see a message with “error code 0x80004005”, the command window was not opened as an administrator.

    e. Finally restart the installer

    If the above does not work then try the following (reference here):

    The alternative solution for a Windows Vista or Windows 7 32bit:

    a. Click Start -> All Programs -> Accessories
    b.  Right click “Command Promt” and click on “Run as administrator”
    c.  Write “reg delete "HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f” and hit Enter
    d.  Write “cd %windir%\system32” and hit Enter
    e.  Write “regsvr32.exe vbscript.dll” and hit Enter
    f.   You should now get a message that says: “DllRegisterServer in vbscript.dll succeeded.”
    g.  Click “OK”

    See Also

    Bentley AutoPIPE

    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies