Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
AutoPIPE
  • Product Communities
AutoPIPE
AutoPIPE Wiki Q. Problem with AutoPIPE, how to debug the actual cause of the problem?
    • Sign In
    • -Pipe and Vessel Stress Analysis - Wiki
      • -.Bentley AutoPIPE
        • +a. General Information about AutoPIPE
        • +b. NEW User Guide for AutoPIPE
        • -c. Technical Support - AutoPIPE
          • > Bentley Phone Queue
          • +> Log a Case for AutoPIPE Technical support
          • +AutoPIPE procedures: what to do with this file I received from Bentley Technical support
          • +Q, What is the best way to send files for AutoPIPE technical support
          • Q. How do I Clear Browser Cache on a PC?
          • Q. How to correctly use the "I like / Dislike something" buttons in AutoPIPE?
          • Q. How to gather AutoPIPE user's computer information?
          • Q. How to log a new Feature / Enhancement for AutoPIPE or AutoPIPE Vessel?
          • Q. How to make a screen recording of steps to reproduce an issue inside of Bentley AutoPIPE products?
          • Q. How to post questions on Product specific Forum page (ex. Post message to STAAD Forum)?
          • +Q. How to run a basic test in AutoPIPE to confirm the application is installed and functioning correctly?
          • -Q. Problem with AutoPIPE, how to debug the actual cause of the problem?
            • Q. How to download and install WinDBG software from Microsoft to help diagnose exactly why an application is crashing / behaving poorly?
          • Q. What is an AutoPIPE APC file, how is it created, & where is it saved too?
          • +Q. What to do when AutoPIPE crashes?
          • Q. Why is the status of my AutoPIPE product technical support issue "Closed-Duplicate"?
          • Q. Why is the status of my AutoPIPE product technical support issue set to: New, Work in Progress, Awaiting Info, Pending with Development, Resolved, Closed?
          • This is my new page for demonstrations in AutoPIPE
        • +d. Download - Install - Release Notes - AutoPIPE
        • +e. Features and Bugs in AutoPIPE
        • +f. License AutoPIPE -
        • +g. System Messages: Warnings, Errors, Crashed, Confirm, etc.. in AutoPIPE
        • h. QA&R program for AutoPIPE
        • i. Security
        • +❤︎ Support Solutions and FAQ's in AutoPIPE
      • +.Bentley AutoPIPE Vessel (powered by Microprotol)
      • +ADL PIPE
      • +Bentley AutoPIPE Nozzle
      • +Bentley PlantFLOW
      • +Bentley PULS
    • +AutoPIPE Brand Learning Resources
    • +Attend a live meeting with an AutoPIPE Analyst

     
     Questions about this article, topic, or product? Click here. 

    Q. Problem with AutoPIPE, how to debug the actual cause of the problem?

    For special cases where the software failed to start normally or terminated abnormally:

    Download and install WinDBG software here - install 32 bit version, 

    OR

    Log an Service Request referencing this WIKI page asking for a direct link to download and install WINDBG.

     After WInDBG software has been downloaded and Installed, perform the following:

          1) Open WinDBG application - 

    Start > Programs > Windows Kit> WinDBG... choose the correct processor, ex. X64, X86, or ARM64

    or

    Start > Programs > Debugging Tools for Windows > WinDBG.

          2) Select "File > Open Executable".

          3) Browse for executable file from folder where program was installed and press Open button.

    AutoPIPE; browse for "autopipe.exe"  

    Typically: C:\Program Files (x86)\Bentley\AutoPIPE CONNECT vxx \

    AutoPIPE Vessel:  browse for "prodia2.exe" ...

    Typically: :C:\Program Files (x86)\Bentley\Engineering\AutoPIPE Vessel_42\Saisie

    Other: browse for *.exe file as needed...

          4) if message 'Save Information...' appears, press No button. 


          5) Press F5, and press F5 again. the executable selected above will now try to run.

          6) Use the application as usual until to error occurs or that the program crashes. Only then go to step #7.

    Note: in the background WINDBUG application is recording hundreds of lines of information related to exactly what is happening on your computer.

          7) Locate the WinDBG log window:

    a. Select the WINDBG log window to make the current active window

    b. Use Cntl+A to select all the text

    c. Use Cntl+C to Copy the text

    d. Open any text editor (ex. Notepad++, MS Word, etc..),

    e. Use Cntl+P to Paste the text into the editor

    f. Save the file as "WinDBG log file.TXT"

    g. Send a copy of file to Bentley for review.

          8) After completing Step #7, Stop debugging from menu: "Debug> Stop debugging". 

    Note: The following is shown in WinDBG log after using Stop debugging command. and is not apart of the log file needed by Bentley development.

    See Also

    Use the WIX Toolset to extract contents of AutoPIPESetup.exe file which is a WIX Burns installer

    AutoPIPE crashes when installing, how to get a log file?

    Technical Support

    Bentley AutoPIPE

    • Debug
    • AutoPIPE
    • trace
    • Install
    • PRTUtilities
    • crashed
    • Technical Support
    • Share
    • History
    • More
    • Cancel
    • Mike Dattilio Created by Bentley Colleague Mike Dattilio
    • When: Fri, Mar 15 2019 2:25 PM
    • Mike Dattilio Last revision by Bentley Colleague Mike Dattilio
    • When: Tue, Sep 21 2021 5:57 PM
    • Revisions: 26
    • Comments: 0
    Recommended
    Related
    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies