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AutoPIPE Wiki Q, What is the best way to send files for AutoPIPE technical support
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    • -Pipe and Vessel Stress Analysis - Wiki
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          • > Bentley Phone Queue
          • +> Log a Service Request for AutoPIPE Technical support
          • +AutoPIPE procedures: what to do with this file I received from Bentley Technical support
          • Q, What is the best way to send files for AutoPIPE technical support
          • Q. How do I track a Service Request that has already been logged for AutoPIPE?
          • Q. How to correctly use the "I like / Dislike something" buttons in AutoPIPE?
          • Q. How to gather AutoPIPE user's computer information?
          • +Q. How to run a basic test in AutoPIPE to confirm the application is installed and functioning correctly?
          • +Q. Problem with AutoPIPE, how to debug the actual cause of the problem?
          • Q. What is an AutoPIPE APC file, how is it created, & where is it saved too?
          • +Q. What to do when AutoPIPE crashes?
          • Q. Why has my AutoPIPE product Service Request Status been set to "Closed-Duplicate" ?
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     Questions about this article, topic, or product? Click here. 

    Q, What is the best way to send files for AutoPIPE technical support

    To make it easier when sending an email and storing files, we recommend adding all files to a ZIP / RAR file(s)

    File size = or < 20 meg

    Option #1 - Using Bentley Service Request (SR)

    Reply to an opened Service Request with zip file containing all of the requested files. 

    File size > 20 meg

    Please see the following options to upload your file to our Sharefile Location. But, do not forget to send an email to the service request number logged with the name of the file uploaded. Otherwise, it will be lost. 

    Option #2 - Using Bentley Service Request Manager

    Open your Connection Center web portal, scroll down and mouse click on the white tiles labeled "My Service Request", in a moment a list of all your current and past Service Request will displayed, open an active Service Request, and press the upload button to upload a file to the SR. 

    Option #3 - ShareFile services 

    Use link here for instructions to upload files to our secure File Upload service. This would be the preferred option for users sending files related to forum postings.  

    Notes:

    a. Enter "None" in "Forum thread URL" on the Sharefile page

    b. Communicate to Bentley with name of the posted file and when it was uploaded. The Bentley Sharefile is a large directory of posted files visible to only Bentley collogues. If we do not know the name of the file how are we to know that is the one for a particular issue. 

    Option #4 - Your own FTP site

    Post to your own FTP server, network shareable drive, or other file sharing services available and send a link that can be used to download your file. 

    Option #5 - Request a specific Sharefile upload link

    After logging a Service Request, request that the analyst provide a dedicated link to upload file(s) to a secured ShareFile site that only the assigned analyst and limited other Bentley personal have access too. 

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    • Mike Dattilio Created by Bentley Colleague Mike Dattilio
    • When: Fri, Mar 15 2019 3:15 PM
    • Mike Dattilio Last revision by Bentley Colleague Mike Dattilio
    • When: Mon, Dec 27 2021 6:52 PM
    • Revisions: 6
    • Comments: 0
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