Be sure and sign into CONNECTION Client, and use the following steps to gather BLT log files:
Step 1: There are 3 ways of starting Bentley Log collector:
1. Open Connection Client
2. Located in the top right corner of the application, select the circle with initials inside of it
3. From the drop down listing, choose Log Collector
1. Select Windows Start
2. Type "Bentley Log Collector" and select the application shortcut to start the software as seen below:
Type "Run" in search bar and select the "Run" application
Type "%CommonProgramFiles%\Bentley Shared\CONNECTION Client\LogCollector.exe"
Press OK to continue.
Step 2: Another dialog, press the Collect button
Step 3: Provide a log file name and location to save the log files, Suggest the "user name - SR number" and save to the Desktop
Press Save button to continue
Step4: After all the files have been processed, the following will appear, press OK
Step 5: Send log files as an attachment to the service ticket back to Bentley for review.