Q. How to reset CONNECTION Client?

Applies To
Product(s):	AutoPIPE
Version(s):	ALL;
Area:	Licensing
Date Logged & Current Version	March 2019 12.00.00.14

Problem:

How to reset CONNECTION Client?

Solution:

Please try the following solution on the client's computer with the issue:

1. Open the task manager and End the following in this order:

a. Bentley.Licensing.Service

b. Bentley.Connect.Client service.

2. Then browse to:

%localappdata%\Bentley\MySELECT.db

(:\Users\WindowsUserName\AppData\Local\Bentley\MySELECT.db)

3. Delete MySELECT.db

4. Then browse to %localappdata%\Bentley\Licensing\

5. Delete LicenseService.db

6. Start CONNECTION Client and Sign In.

7. Start and run your Bentley Software.

This should resolve the issue, If not, please provide Log files for review – To automatically collect Log files, CONNECTION Client 10.00.13.xx and newer is required.

a. Run the following to collect the logs automatically- "%CommonProgramFiles%\Bentley Shared\CONNECTION Client\LogCollector.exe".

b. Save the file to a known location

c. Please send the zip file for review in an Service Request referencing this WIKI and asking to refer to Daniel Delaney.

Q. How to reset CONNECTION Client?

Problem:

Solution:

See Also