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AutoPIPE Wiki - CONNECTION Client - AutoPIPE
    • Sign in
    • -Pipe and Vessel Stress Analysis - Wiki
      • +ADL PIPE
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        • -~ Technical Support - AutoPIPE
          • > Bentley Phone Queue
          • +> Log a Service Request for AutoPIPE Technical support
          • +- CONNECTION Center - AutoPIPE
          • -- CONNECTION Client - AutoPIPE
            • - Known issues with installing Connection Client
            • - Run License Health Check from within Connection Client
            • - Run License Health Check manually outside of Connection Cleint
            • +CONNECTION Client Scenarios
            • M. Check Updates failed with error Forbidden ... message appears in CONNECTION Client
            • M. Connection issues: could not connect Try again... message appears when using CONNECTION Client
            • Q. CONNECTION client Email and Password reset to blank after filing in and pressing Sign In button, why?
            • Q. Connection client will not show updates to newer versions of available AutoPIPE software, why?
            • Q. How to check CONNECTION Client for updated software?
            • Q. How to download Bentley Software (ex. AutoPIPE, STAAD, etc..) using CONNECTION Client?
            • Q. How to Download CONNECTION Client?
            • Q. How to open Bentley CONNECTION Client?
            • Q. How to reset CONNECTION Client?
            • Q. How to Sign in with CONNECTION Client?
            • Q."Failed to install CONNECTION Client with error code 0x8007543. Fatal error during installation"... messages appears when installing software, why?
          • Q, What is the best way to send files for AutoPIPE technical support
          • Q. How do I track a Service Request that has already been logged for AutoPIPE?
          • Q. How to gather AutoPIPE user's computer information?
          • Q. How to run a basic test in AutoPIPE to confirm the application is installed and functioning correctly?
          • +Q. Problem with AutoPIPE, how to debug the actual cause of the problem?
          • Q. What is an AutoPIPE APC file, how is it created, & where is it saved too?
          • +Q. What to do when AutoPIPE crashes?
          • Q. Why has my AutoPIPE product Service Request Status been set to "Closed-Duplicate" ?
          • testing
      • +Bentley AutoPIPE Nozzle (WinNOZL)
      • +Bentley AutoPIPE Vessel (powered by Microprotol)
      • +Bentley PlantFLOW
      • +Bentley PULS
    • Multi-lingual announcement from BENTLEY TECHNICAL SUPPORT.
    • +Training - Webinar - Help
    • Working at Home with AutoPIPE
    • +~ Attend a live meeting with an AutoPIPE Analyst

     
     Questions about this article, topic, or product? Click here. 

    - CONNECTION Client - AutoPIPE

    Bentley communities site

    Typical Questions

    Q. What is CONNECTION Client

    Q. Download CONNECTION Client

    Release notes

    Q. Open CONNECTION Client

    Install issues:

    > Click on the CONNECTION Client executable to install nothing happens

    > Automated installation guide

    > Known issues

    Sign In issues:

    > Sign in with CONNECTION Client

    > Automatic Authentication

    users can sign in with their Windows logins instead of maintaining separate Bentley credentials

    > Email and Password reset to blank after filing in and pressing Sign In button

    > Reset password

         (if you see your Profile page you are already signed in, manually sign out and try the link again). 

    > Troubleshooting - see section below
    > Messages that appear - see section below

    Q. No updates are shown

    Q. Update Bentley software from within CONNECTION Client

    Q. Download Bentley Software (ex. AutoPIPE, STAAD, etc..) using CONNECTION Client

    Q. Reset CONNECTION Client

    Q. Perform a Health Check

    Q. Log collector

    Q. Scenarios

    Troubleshooting:

    Step #1: Restart the computer.

    Yes - this may sound trivial but please perform this action. 

    Try signing into Connection Client after the computer has finished start-up.

    Continue to Step #2 if still unable to sign into Connection Client

    Step #2: Try to signing directly into ims.bentley.com, are you able to sign into this site?

    Yes - problem with signing in is directly related to Connection Client, continue to step #3 below

    No - issue is related to your IMS account information, contact Bentley or file a Service Request for Web Assistance mentioning unable to sign into IMS. 

    Step #3: Reset the application by locating the application icon in the tool tray, right click the mouse on the application icon, and Exit the Connection Client service, the program will automatically restart in a few moments, and then try to sign in again.

    Note: If the easy reset method above does not work, use only one of the following approaches:

    Manual Approach

    Open Task Manager> Details Tab> End task the following processes: Bentley.Connect.Client.exe and Bentley.Licensing.Service.exe. Other

    Automatic approach

    Got to WIKI here, and follow instructions to download the file, rename to bat, and run bat

    Restart the application from the Windows Start menu and try signing into Connection Client again.

    Continue to Step #4 if still unable to sign into Connection Client

    Step #4: Download and install latest edition of Connection Client

    Compare version in Release Notes here with application version number currently installed on your system.
    Update if needed.

    > Known issues

    Step #5:  Deleted all temporary internet files, cookies, caches (google instructions for your browser application)

    After deleting the items above, now try to sign into Connection Client. 

    Continue to Step #6 if still unable to sign in.

    Step #6: Confirm that list of domains here that the CONNECTION Client needs to access in order to sign in and activate your SES applications.

    Contact your internal IT to ask that you're allowed to access domains mentioned above.

    Step #7: See additional Connection Client troubleshooting WIKI here (pages listed in left column under blue highlighted selection).

    Messages that appear

    - Check Updates failed with error Forbidden

    - CONNECTION Client recommends to install Navigator CONNECT

    - Could not connect Try again

    Solution #1

    Solution #2

    - Failed to install CONNECTION Client with error code 0x8007543. Fatal error during installation

    - Installation Failed (0xFFFFFFFF)

    - Must be installed on your machine prior to installing CONNECTION Client

    - This account is not associated with an organization

    - Script Error: Error in DB Script at line ... 

    Diagnostics

    - Performing a trace

    See Also

    Technical Support

    Bentley AutoPIPE

    • Connection Client
    • FAQ
    • AutoPIPE
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    • Mike Dattilio Created by Bentley Colleague Mike Dattilio
    • When: Wed, May 15 2019 11:22 AM
    • Mike Dattilio Last revision by Bentley Colleague Mike Dattilio
    • When: Mon, Nov 30 2020 10:07 AM
    • Revisions: 64
    • Comments: 0
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