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AutoPIPE Wiki Q. CONNECTION client Email and Password reset to blank after filing in and pressing Sign In button, why?
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                • M. Check Updates failed with error Forbidden ... message appears in CONNECTION Client
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                • Q. CONNECTION client Email and Password reset to blank after filing in and pressing Sign In button, why?
                • Q. Connection client will not show updates to newer versions of available AutoPIPE software, why?
                • Q. How to check CONNECTION Client for updated software?
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                • Q."Failed to install CONNECTION Client with error code 0x8007543. Fatal error during installation"... messages appears when installing software, why?
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    Q. CONNECTION client Email and Password reset to blank after filing in and pressing Sign In button, why?

    Applies To
    Product(s): AutoPIPE
    Version(s): ALL;
    Area: Sign in
    Date Logged
    & Current Version
    June 2019
    12.01.00.10

    Problem:

    CONNECTION client Email and Password reset to blank after filing in and pressing Sign In button, why?

    Solution:

    Did you know that Bentley CONNECTION Client always uses IE (Internet Explorer) regardless of default web application specified. Recommend to  reset this to IE to default settings using the  following procedure:

    1. See web page here 

    You can reset Internet Explorer settings to what they were when Internet Explorer was first installed on your PC. This is useful for troubleshooting problems that may be caused by settings that were changed after installation. Be aware that this process isn't reversible, and all previous Internet Explorer settings are lost after reset.

    a. Close all open windows and programs.

    b. Open Internet Explorer, select Tools  > Internet options.

    c. Select the Advanced tab.

    d. In the Reset Internet Explorer Settings dialog box, select Reset.

    e. In the box, Are you sure you want to reset all Internet Explorer settings?, select Reset.

    f. When Internet Explorer finishes applying default settings, select Close, and then select OK. Restart your PC to apply changes.

    2. Now try and sign into CONNECTION Client; are you now signed in?

    Yes: great continue working !

    No: then Right mouse click on CONNECTION Client icon in system tray and select EXIT.

    3. In a few moments CONNECTION Client will automatically restart.

    4. Try and sign into CONNECTION Client now; are you now signed in?

    Yes: great continue working!

    No: please let me know, as we will need to get our Cloud Services team involved.

    See Also

    Connection Client

    Bentley AutoPIPE

    • email
    • sign in
    • Connection Client
    • blank
    • Reset
    • Password
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    • Mike Dattilio Created by Bentley Colleague Mike Dattilio
    • When: Fri, Jun 7 2019 7:06 PM
    • Revisions: 1
    • Comments: 0
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